AbilityNet research paper highlights efforts to tackle low digital skills

As part of AbilityNet's partnership with BT Group, we have captured in a research paper our knowledge and insight about the support that might be needed to enable someone to become digitally included.

This information can help policy makers and campaigners to develop further positive changes towards digital inclusion.

What does the digital exclusion research paper contain?

In the paper, we explore the reality of digital exclusion for individuals experiencing it, and outline what their journey from digitally excluded to digitally included can look like if they receive the right support, such as guidance that AbilityNet can offer.

Within the paper we also outline some of the main reasons many people are offline and the steps we take to help people become digitally included.

Case studies are also provided to help illustrate the journey that the older people and disabled people we support may take in the digital world to become more confident online.

Access the research paper

Free factsheets including Easy Read versions

How AbilityNet can help

• Call AbilityNet's helpline on 0300 180 0028
• Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls
• Find out about Digital Skills training for people over 65
• Access Susie Dent's Digital Dictionary
• Everything you need to know about BT's Digital Voice
• Request help from an AbilityNet volunteer
• See our database of FREE factsheets
• Access FREE webinars about technology and disability