AbilityNet research paper highlights efforts to tackle low digital skills

As part of AbilityNet's partnership with BT Group, we have captured in a research paper our knowledge and insight about the support that might be needed to enable someone to become digitally included.

This information can help policy makers and campaigners to develop further positive changes towards digital inclusion.

What does the digital exclusion research paper contain?

Man looking at digital device and looking confusedIn the paper, we explore the reality of digital exclusion for individuals experiencing it, and outline what their journey from digitally excluded to digitally included can look like if they receive the right support, such as guidance that AbilityNet can offer.

Within the paper we also outline some of the main reasons many people are offline and the steps we take to help people become digitally included.

Case studies are also provided to help illustrate the journey that the older people and disabled people we support may take in the digital world to become more confident online.


Access the research paper


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