Request Free IT Support at Home

AbilityNet's friendly technology volunteers provide free IT (information technology) support to older people and disabled people of any age, anywhere in the UK.

Every volunteer is disclosure-checked and can help with all sorts of IT challenges, from setting up new equipment, fixing technical issues, showing you how to stay connected to family, using online services and much more.

You can request our support by using the form below or you can call our helpline.

Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, AbilityNet does not receive any money from these calls, and calls may not be answered between 9-12 on Thursdays due to staff training.

If you have already e-mailed AbilityNet about an issue you require support with and have been advised to complete this referral form please continue below, however, if you have e-mailed requesting support or called us requesting support and have not been asked to complete a referral form, please do not complete it as the duplication will slow down our ability to respond to your request.

Our home visits started again in January 2022 - read an update on our services in response to Covid-19 and Omicron

Privacy

We take your privacy very seriously and will never share the information you provide to us with anyone outside of AbilityNet without your permission. We are always happy to explain how we deliver our services using the information you provide and answer any questions you might have.

In order for our volunteers to deliver the best IT support possible, we need to collect some information from you including your contact details and any disability information. We use a US-based database that fully complies with UK data protection legislation to store this information securely. Information is shared only with AbilityNet volunteer and administrative teams.

Read the AbilityNet Privacy Policy.

All fields marked with an asterisk (*) are required.

Please acknowledge that you have read, understood and accept the privacy and data storage statements above: *

Name of person requiring support: *

Email address of person requiring support (if known or leave blank if not):

Please tell us the home address and postcode so that we can identify the closest support volunteer. Without a postcode we may not be able to assist with the request: *

Telephone number of person requiring support: *

REFERRALS: If completing for someone else, enter your contact details i.e. organisation name. your name and phone number: If referring from BT or EE please advise the client we are a charity with volunteers & our usual response time is 7 to 10 days.

REFERRAL ONLY: Email address of referrer:

REFERRAL ONLY: Please provide any additional information or disclosure which you believe may assist our volunteers in preparing for the visit to make it successful for the client and the volunteer:

REFERRAL ONLY: If referring a client for support, please indicate here if you want to be contacted first before we contact the client.

REFERRAL ONLY: If (as a referrer) you require AbilityNet to contact you first, please indicate the best method to do so:

REFERRAL ONLY: If requesting referrer contact first please indicate below the best days/times to contact you:

What type of Equipment and Operating system requires support? e.g.Tablet / Smart Device / Laptop / PC /Smartphone - Windows/Android/Apple (please include make and model where known) if not completed we may not be able to assist:

Please summarise the support required. Without this being completed we may not be able to assist. Please note that we do not supply any hardware of any type:

In certain circumstances, we assist our clients by our trusted volunteers using Remote Support (Teamviewer) to access a client’s device to support them. This could allow us to resolve issues faster. Is consent granted for this assistance if required:

Where did you hear about AbilityNet?:

If you selected 'Other' please specify:

We support older people and disabled people of any age. Please state which category the person requiring support falls into and any known disabilities: *

(NOTE: Due to a separate funding stream in the Brighton and Hove area, anyone aged 18 or over who requires digital support is eligible to apply for home or community support).

We support older people and disabled people of any age. Please state which category the person requiring support falls into and any known disabilities: *

Leave this field blank