Request Free IT Support at Home

AbilityNet's friendly technology volunteers provide free IT (information technology) support to older people and disabled people of any age, anywhere in the UK.

Every volunteer is disclosure-checked and can help with all sorts of IT challenges, from setting up new equipment, fixing technical issues, showing you how to stay connected to family, using online services and much more.

You can request our support by using the form below.

Or you can:

Call our helpline on 0300 180 0028 during UK office hours
Send an email to enquiries@abilitynet.org.uk

Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls

Our home visits started again in January 2022.
Read an update on our services in response to Covid-19 and Omicron

Privacy

We take your privacy very seriously and will never share the information you provide to us with anyone outside of AbilityNet without your permission. We are always happy to explain how we deliver our services using the information you provide and answer any questions you might have.

In order for our volunteers to deliver the best IT support possible, we need to collect some information from you including your contact details and any disability information. We use a US-based database that fully complies with UK data protection legislation to store this information securely. Information is shared only with AbilityNet volunteer and administrative teams.

Read the AbilityNet Privacy Policy.

All fields marked with an asterisk (*) are required.

Please acknowledge that you have read, understood and accept the privacy and data storage statements above: *

Name of person requiring support: *

Email address of person requiring support (if known):

Telephone number of person requiring support: *

Please tell us the home address and postcode of the person requiring support so we can identify the nearest volunteer:

If completing this form for someone other than yourself please enter your contact details here i.e. your organisation name (if applicable), your name, and telephone number:

Email address of referrer

If you are referring someone other than yourself for support, please let us know by response if we should contact you in the first instance:

Type of Equipment & Operating system: e.g., Tablet / Smart Device / Laptop / PC /Smartphone - Windows/Android/Apple (please include make and model where known)

In certain circumstances we assist by trusted volunteers using Remote Support (Teamviewer) to access a client’s device to support them. This could allow us to resolve issues faster. Is consent granted for this assistance if we consider it appropriate?

Please summarise the support required:

Where did you hear about AbilityNet?:

If you selected 'Other' please specify:

We support older people and disabled people of any age. Please state which category the person requiring support falls into and any known disabilities: