AbilityNet Factsheet - September 2023

How to boost your online skills: learner factsheets

AbilityNet is working with telecommunications company BT Group to help older and digitally excluded people to make the most out of life in a digital world.

As part of this activity, we've created a range of factsheets and other resources to help older people build online skills and confidence.  

Last updated: September 2023

AbilityNet (logo) in partnership with BT Group (logo)

1. Access digital skills downloadable resources

Around 61% of the older community still does not regularly use the internet.

To help tackle the digital divide, BT Group and AbilityNet has created workshops and resources to enable the older generation to develop digital skills, and inspire older people to unlock the possibilities of being online. 

BT Group has a selection of factsheets on its website, outlined below, to help with everyday activities such as booking a doctor’s appointment, managing finances, and booking home deliveries - tasks which have become increasingly difficult to do without the internet.

If you know someone who would benefit from digital skills training, we’ve got the resources to support you and them in getting to grips with the online world: from learning the basics to everyday tasks and even the fun stuff too.

These digital factsheets contain everything you need to know about the digital world, whether you’re finding out new things for yourself or helping someone else get online. 

2. Download BT's learner factsheets

The factsheets can help people of any age to boost their online skills.

Breaking the online world down into four easy topics, the factsheets are easily downloadable PDFs and can be printed at home.

Each one comes with both a digital helper section (if you are helping someone to digest the information in the factsheets) and a learner section too, depending on who you are. 

Getting started

Learning the basics

Everyday tasks

Personal interests

3. Other useful resources

Request a free Digital Skills workshop session as an individual or for your group - at the groups you can access a Jargon Buster alongside the factsheets to help with your learning.

4. How AbilityNet can help you

My Computer My Way

My Computer My Way is an AbilityNet run website packed with articles explaining how to use the accessibility features built into your computer, tablet or smartphone. The site is routinely updated as new features and changes are made to the Windows, MacOS, iOS, Chrome OS and Android operating systems. The site is broken down into the following sections:

  • Vision – computer adjustments to do with vision and colour
  • Hearing – computer adjustments to do with hearing, communication and speech
  • Motor – computer adjustments to do mobility, stamina and dexterity
  • Cognitive – computer adjustments to do with attention, learning and memory

Use it for free at mcmw.abilitynet.org.uk

Advice and information

If you have any questions please contact us at AbilityNet and we will do all we can to help.

  • Call: 0300 180 0028
    Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls.
  • Email: enquiries@abilitynet.org.uk

IT support at Home

If you’re looking for in-person support, you can book a free visit from one of our disclosure-checked volunteers. Many of our volunteers are former IT professionals who give their time to help older people and people with disabilities to use technology to achieve their goals. Our friendly volunteers can help with most major computer systems, laptops, tablet devices and smartphones.


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