How We Help

AbilityNet's amazing network of ITCanHelp volunteers help older people and people with disabilities to use technology to achieve their goals. They can come to you in the comfort of your own home or assist remotely to help you overcome any challenges you are facing in the digital world.

Watch our video to understand how our volunteers harness the power of technology to change lives. Meet Myles who has put technology solutions in place for Maggie to continue her work as a writer with macular degeneration:

We helped Tessa keep in touch with friends

Tessa is an older lady who lives in London and first made contact with Abilitynet in November 2014 after hearing about us from Age UK. She was struggling to use a computer she'd recently bought so our volunteer Clive got in touch and arranged a home visit. 

Clive talked Tessa through exactly how to best use her computer to enhance her everyday life and gave brilliant advice on a new webcam that would be compatible with her existing hardware. The help has been particularly useful in opening up contact with Tessa's friends in Canada who she now talks to via video call on a regular basis.

Tessa is now recommending our service to her sister who is about to buy a new computer and needs help and advice to set it up as she has a disability. “I’m so thrilled! AbilityNet's volunteer services are a wonderful thing to have for people like my sister and me.”

We helped Jim join the 21st Century

Jim is registered blind and lives in Northern Ireland. Before he met our volunteer Malcolm he was afraid to switch on his computer.

Malcolm helping Jim use his laptop in his home at his deskMalcolm provided unwavering support over a long period of time. Using his knowledge and expertise he helped Jim with a whole host of IT solutions including screen reading software JAWS and offered guidance on memory stick use, how to download voice files and carry out basic functions on his smartphone using VoiceOver.

Jim is now competent and confident to use his PC on a stand-alone basis with only occasional help required. He can communicate more effectively with university support providers and this has greatly enhanced the benefit of the support received.

Jim is delighted: “I am now integrated into the 21st century," he says, "and can organise my business and social affairs accordingly. I wish to acknowledge my heartfelt gratitude to AbilityNet's ITCanHelp volunteer services and to Malcolm in particular. His help has greatly enhanced my quality of life in retirement.”

If you want to read more stories about the people our IT Support At Home services have helped please visit the 'Who We Help' page on our website.

Request Free IT Support At Home

You can request a home visit by:

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