Free webinar: All you need to know about the UK landline switchover - July 2026

As you may already be aware, traditional landline services across the UK are transforming as part of the nationwide upgrade to Digital.  

This change will affect all customers who rely on phone landlines, and it represents one of the most important infrastructure upgrades to the UK’s telecommunications network.

AbilityNet and BT Group representatives shared a lunchtime learning session: Everything you need to know about the landline switchover, designed to provide a clear and comprehensive understanding of the landline switchover, with particular emphasis for BT customers on the key activities during this final year of transition.

The session shared useful information for BT customers, while also offering valuable insight into the approach being taken across BT Group's wider portfolio of brands, including EE and Plusnet.

Access the transcript and slides.

During the webinar, we shared:

• What is changing and why the landline migration to digital is taking place
• What the switchover means for customers of BT, EE, and Plusnet
• How customers have and will be supported 
• The dedicated support available for vulnerable customers and those requiring additional assistance
• The critical milestones ahead this year

Who will benefit from this webinar?

The session will benefit:

• Older people and disabled adults
• Carers of older people or disabled adults
• Health professionals working with older people or disabled adults
• People interested in tech and digital devices
• Web and Accessibility professionals interested in design and digital considerations for older people and disabled adults

If you work for an organisation that helps older people or disabled adults, this webinar shares useful resources and advice to help your clients.

This session is part of AbilityNet's work with telecommunications company BT Group to help older people and disabled adults to build online skills and confidence.

Q&A

This webinar ran for 60 minutes and included an opportunity to pose questions to the speakers. Find out more about our webinars in our FAQs information.

Slides

Download the slides for this session [PPT, 12MB]

Transcript

Download the transcript of this session [DOC]

Do you know an elderly person or a group of older people or disabled adults who want to know more about using digital devices?

Meet your speaker:

Nav Hussain, Stakeholder Engagement Manager – Digital Voice, BT, Consumer​

Nav is an experienced telecommunications professional with 20 years of diverse industry experience. Nav began his career in the public sector before moving into the private sector, where he held a range of direct and indirect leadership roles across multiple industries.​

During his time at BT, including roles within EE and Plusnet he has worked across the consumer division and now plays a key role in driving engagement for BT’s Digital Voice programme, supporting the transition ahead of the January 2027 PSTN switch-off deadline.

Useful links

• Sign up to the AbilityNet newsletter for more free resources like this webinar!
• Find out about AbilityNet's Digital accessibility services