How to do inclusive usability testing

Learn how to conduct usability studies with users who have a diverse range of access needs

Why you should attend

At the end of this course you will be able to:

  • Understand the importance of usability testing
  • Understand how usability testing can be made more inclusive
  • Understand how you can recruit participants for research
  • Know how to fit usability testing into a project lifecycle
  • Know how to write a script
  • Know how to moderate sessions
  • Understand how to write up a report with prioritised insights

Who will benefit from this training?

  • Researchers 
  • UX designers
  • Interaction designers 
  • UI designers
  • Web designers

  • Web developers

  • Project managers
  • Anyone who would like to know more about conducting inclusive usability testing sessions

Level of training: Intermediate. It would be helpful to have some awareness of usability studies, accessibility and research. For example, you may already conduct usability testing yourself but would like to know how this can be made more inclusive. However, this course is still suitable for anyone newer to usability testing so even if you have never done any before, you will benefit from this course.

Get 10 training courses for the price of 8

To help you get even better value this year, we have a 10 for the price of 8 bundle on AbilityNet online training courses for you and your team to enjoy. 

Book your training bundle

Book Now: Thursday 19 September 2024

13:00 - 14:30 BST

Please note: after purchasing a ticket you are able to reassign the ticket, if somebody different to the ticket purchaser will be attending the training.

Attendees of the live training session will receive a Certificate of Attendance to add to their professional development training portfolio.

If you're looking for training for more than 8 people on a single course, please contact us about our great value in-house training options.

Buy on demand 

Attendees of the live training will receive a recording of the course. If you are not attending the live training you can buy an existing recording of the course on demand:

Contact us for in-house training 

Upskill your team so together we can create a more accessible digital world.

Use this form if you'd like to book this great value training course for your team of 8 or more people, at a date and time you choose.

The fields marked with an asterisk symbol (*) are mandatory.

Course overview

In this training course, you will learn how to conduct moderated usability studies using participants with a diverse range of access needs, remotely and lab-based.

AbilityNet has conducted usability testing for all sorts of companies, from some of the most recognised global brands to start-ups, charities and the education sector. Several companies have specifically chosen to work with us due to our expertise in conducting research with people who have disabilities.  

Many of the participants we work with use assistive technology and if digital products aren't designed inclusively, this can present different challenges or barriers for them. This course will explain how we suggest usability studies are conducted, taking into account diverse access requirements.

What you will learn

This course will look at:

  • Introduction to usability testing
  • How to be ensure people with diverse access needs are included
  • How to determine the number of participants
  • Recruiting participants
  • Script writing
  • The accessibility of platforms used for studies, assistive technology and browser requirements
  • How to moderate usability studies and capture insights
  • Report writing and video highlights

"AbilityNet always put on really good training" – Fiona Warner, Hargreaves Lansdown 

"The training was superb and answered so many of the questions I had. Thank you for providing such an excellent course. I learnt a tonne." – Joanna Stray, Hargreaves Lansdown on our 'How to do inclusive usability testing course'


Meet your trainer - Vayia Malamidou

Image of Vayia Malamidou

Vayia Malamidou currently works as an Accessibility and Usability Consultant at AbilityNet. Her role includes carrying out design reviews, accessibility audits, user testing and providing in-depth consultancy to organisations on web accessibility and usability. 

Having spent 20 years working in a variety of digital content projects, she now specialises in the domain of digital accessibility. She is accredited with the Certified Professional in Accessibility Core Competencies (CPACC) qualification awarded by IAAP. 

She is accredited with the Certified Professional in Web Accessibility (CPWA) qualification awarded by the IAAP.

Important information 

Class size: We limit the number of people on our training courses to ensure all attendees can engage with the presenter, ask questions and have an informative experience.

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Date and time

Valuable for all-staff training, this course will embed accessibility and inclusion best practices across your organisation. Contact us to book a great value group training course at a time that suits you.

You can also click on the date below to book an individual place on a future online course:

Thursday 19 September 2024
13:00 to 14:30 BST




Online via Zoom


  • Delivered on Zoom using its automated captions feature
  • Advanced sharing of slides if required
  • Captioned recording with transcript provided

More information

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