Expert Resources: user research


These are the items that relate to user research found on the AbilityNet website. They may be factsheets, webinars, news stories, blog posts or reports.

  • Why do user research? Interview with user research experts

    Emma Wheeler | 12 Aug 2024
    We talked to two AbilityNet user research consultants to find out why organisations need to include inclusive user research in their UX, accessibility, customer insights, and product management work they do.

  • Inside Google's Award-Winning Accessibility Discovery Centre

    Kelly Chan | 02 May 2024
    We explore Google's Award-Winning Accessibility Centre and the team that leads it.

  • Inside the Google Accessibility Discovery Centre, London

    Kelly Chan | 12 Mar 2024
    This free webinar took place on Wednesday 5 June 2024 via Zoom.We were live from Google's Accessibility Discovery Centre (ADC) in Kings Cross, London for a discussion about inclusive user research with Christopher Patnoe, Head of Accessibility and Disability Inclusion at Google and Ashley Peacock,...

  • 3 tips for designing user research for neurodivergent testers

    Ashley Peacock | 27 Feb 2024
    We explore three key considerations when designing inclusive research for neurodivergent testers.

  • How does WCAG 2.2 support disabled users?

    AbilityNet | 21 Feb 2024
    We delve into the recent updates in WCAG 2.2 and discuss how these changes can significantly impact the lives of users, focussing on the lived experiences of disabled individuals. 

  • 8 reasons why your user testing is failing

    Lucy Woodcock | 09 Feb 2024
    We delve into eight common issues identified during user testing, aiming to foster a better understanding of user needs and improve overall digital inclusivity. 

  • A Step-by-Step Guide to User Testing

    Lucy Woodcock | 05 Feb 2024
    AbilityNet’s expert Accessibility consultant, Lucy Woodcock, shares her experience of user testing projects, highlighting the key stages and the pivotal role accessibility experts play in creating a seamless user experience. 

  • WCAG 2.2: What you need to know

    AbilityNet | 14 Dec 2023
    Web Content Accessibility Guidelines (WCAG) 2.2 became a W3C recommendation on 5th October 2023. This blog covers key changes in 2.2, considerations moving forward and how to comply with WCAG 2.2 guidelines. 

  • Two steps to ensure usability for your website or mobile app

    Robin Christopherson | 18 May 2023
    This blog has been updated! Originally published 27/11/18. Amended 18/05/23Making sure your websites and mobile apps are usable by the broadest possible audience is essential to ensure that your product is truly competitive. Real-life usability for users regardless of impairment or environment...