Consumer Duty Insight Report

What you’ll find in the report

• Perspectives from digital accessibility professionals from AbilityNet, HSBC, PwC and the Financial Conduct Authority (FCA)
• Actions organisations can take now to address Consumer Duty regulation
• Key takeaways to remember
• The report summarises key practical takeaways from the AbilityNet webinar Consumer Duty and Digital Accessibility: what you need to know, held in April 2026

Why organisations trust AbilityNet

• Nearly 30 years' experience in digital accessibility and inclusion
• Certified consultants, including people with lived experience of disability
• Independent advice from a UK charity, not tied to tools or automation
• Trusted by the financial sector - regulated and high‑risk organisations

What clients say

AbilityNet is our preferred partner - nothing is ever too intimidating or too much. I can't say how much I've learnt.

- Mimouna Mahdaoui, StepStone Group

We've had some fantastic consultants join us for different projects from AbilityNet. What's most impressive is how quickly they get up to speed. As consultants they assess each project and its requirements, provide excellent guidance and support to the team, and deliver fantastic outputs which are detailed and actionable.

- Brian Grellmann, Aviva