Digital Accessibility in the Financial Sector
Supporting the financial sector to create inclusive services and workplaces
Need reassurance about the best digital accessibility solutions for your financial institution? Cut through the noise with manageable solutions that deliver impactful results: AbilityNet's trusted services will help you today.
Free Financial Sector webinars 2026
Practical steps to align digital accessibility processes with Consumer Duty expectations. With HSBC, the FCA, PwC and AbilityNet.
Watch the Consumer Duty webinar playback
Vulnerable Customers: Designing accessible, inclusive experiences for all
This practical webinar highlighted how digital accessibility supports better outcomes for 'vulnerable customers'. With HSBC, ImpactMatch and AbilityNet.
Watch back Vulnerable Customers webinar
"We've had some fantastic consultants join us for different projects from AbilityNet. What's most impressive is how quickly they get up to speed. As consultants they assess each project and its requirements, provide excellent guidance and support to the team, and deliver fantastic outputs which are detailed and actionable"
- Brian Grellmann, Aviva
Learn how AbilityNet helped Aviva to embed accessibility best practices
Download your Consumer Duty Insight Report
Download your A-Z of accessibility services catalogue
Success stories from our financial sector clients
How Baillie Gifford started its journey to employee inclusion
AbilityNet supported the investment management firm to roll out internal employee training to boost employee morale, teamwork skills and employee retention.
Four ways AbilityNet helped embed accessibility best practices at Aviva
How Aviva has built its accessibility skills and approach from the ground up by senior leadership buy-in, and embedding accessibility as business as usual.
Accrediting Barclays' Personal Banking App
How Barclays' Mobile Banking App achieved AbilityNet's first accessibility accreditation.
Financial sector accessibility webinars
Accessible banking with Barclays
“The accessibility business case always boils down to three things: the legal requirements, the commercial opportunity and the moral imperative" - Paul Smyth, Head of Digital Accessibility at Barclays.
Inclusive employee experience in the finance and insurance sector
Lloyds Banking Group and GAIN share what's working and the challenges in colleague inclusion and accessibility in the finance and insurance sectors.
Accessibility Insights with Ted Drake of Intuit
Global Accessibility and Inclusive Design Leader behind the financial software company that creates TurboTax and QuickBooks shares his thoughts on diversity practices, including developing Accessibility Champions.
Accessibility news in the financial sector
Financial sector accelerates digital accessibility efforts, survey reveals
Financial sector has a more positive outlook about embedding digital accessibility in the coming year than other sectors, but it needs prioritisation within the sector overall.
Deloitte Reading pledges 3 years of support for AbilityNet
Deloitte's social impact programme is supporting AbilityNet to help disabled people, older people and digitally excluded people.
WCAG 3.0 overview and update 2026
FAQs outline all you need to know about the upcoming Version 3.0 of the Web Content Accessibility Guidelines (WCAG).
5 reasons why the EU AI Act affects financial institutions’ digital accessibility
For financial institutions, the EU AI Act is critical because many AI systems used in customer‑facing services or decision‑making may fall into the “high‑risk” category, meaning accessibility is now mandatory.
Internet banking increases disabled access: An Insider's View
A financial sector industry insider and a disabled online banking user reflect on a sector-wide transformation that improved disabled people's lives.
Disability and brand purpose in the banking sector
What can brands gain from putting disability at the heart of their brand purpose? Paralympian Lord Holmes and HSBC's Head of Brand Partnerships discuss the business value.
Get expert help with your digital accessibility
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