Digital Accessibility in the Financial Sector
Supporting the financial sector to create inclusive services and workplaces
Need reassurance about the best digital accessibility solutions for your financial institution? Cut through the noise with manageable solutions that deliver impactful results: AbilityNet's trusted services will help you today.
Free webinar with Microsoft and AbilityNet: How Accessibility and Digital teams are using AI
Wednesday 28 October 2026
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"We've had some fantastic consultants join us for different projects from AbilityNet. What's most impressive is how quickly they get up to speed. As consultants they assess each project and its requirements, provide excellent guidance and support to the team, and deliver fantastic outputs which are detailed and actionable"
- Brian Grellmann, Aviva
Learn how AbilityNet helped Aviva to embed accessibility best practices
Download your Consumer Duty and digital accessibility Insight Report
Download your Vulnerable Customers Insight Report for financial services
Success stories from our financial sector clients
How Baillie Gifford started its journey to employee inclusion
AbilityNet supported the investment management firm to roll out internal employee training to boost employee morale, teamwork skills and employee retention.
Four ways AbilityNet helped embed accessibility best practices at Aviva
How Aviva has built its accessibility skills and approach from the ground up by senior leadership buy-in, and embedding accessibility as business as usual.
Accrediting Barclays' Personal Banking App
How Barclays' Mobile Banking App achieved AbilityNet's first accessibility accreditation.
Financial sector accessibility webinars archive
Vulnerable Customers: Designing accessible, inclusive experiences for all
HSBC, ImpactMatch and AbilityNet highlight top tips for how digital accessibility can support better outcomes for 'vulnerable customers'.
Consumer Duty and Digital Accessibility: What you need to know
PwC, HSBC, the Financial Conduct Authority (FCA) and AbilityNet share where you need to focus your attention to meet the requirements of Consumer Duty.
The Accessibility Leader's Guide to the Year Ahead
HSBC, Bupa and AbilityNet provide expert guidance about global trends in digital accessibility and what you need to do to prepare.
Accessible banking with Barclays
“The accessibility business case always boils down to three things: the legal requirements, the commercial opportunity and the moral imperative" - Paul Smyth, Head of Digital Accessibility at Barclays.
Inclusive employee experience in the finance and insurance sector
Lloyds Banking Group and GAIN share what's working and the challenges in colleague inclusion and accessibility in the finance and insurance sectors.
Accessibility Insights with Ted Drake of Intuit
Global Accessibility and Inclusive Design Leader behind the financial software company that creates TurboTax and QuickBooks shares his thoughts on diversity practices, including developing Accessibility Champions.
Accessibility news in the financial sector
Financial sector accelerates digital accessibility efforts, survey reveals
Financial sector has a more positive outlook about embedding digital accessibility in the coming year than other sectors, but it needs prioritisation within the sector overall.
Global regulation trends: the accessibility rules UK organisations can't ignore
As accessibility regulation becomes increasingly globalised, what do you need to prepare for in the year ahead?
5 reasons why the EU AI Act affects financial institutions’ digital accessibility
For financial institutions, the EU AI Act is critical because many AI systems used in customer‑facing services or decision‑making may fall into the “high‑risk” category, meaning accessibility is now mandatory.
Mova and AbilityNet report reveals hidden human cost of inaccessible services
New report highlights how inaccessible banking sector services can cause deep, but preventable harm, and broadens existing AbilityNet work on how to make accessibility changes to support vulnerable customers.
Five accessibility trends shaping the future of Financial Services
Sessions coming up at AbilityNet TechShare Pro 2026 that explore accessibility, AI, customer experience and inclusion trends that are shaping financial services.
How Dots for Africa is rethinking financial inclusion
Tech4Good Financial Inclusion Award Winner 2026 discusses how its innovative solutions help rural communities to access vital services such as financial products.
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