Why product owners can't afford to ignore accessibility
Submitted by Annie Mannion on Tue, 29/07/2025 - 09:51
For many product owners (POs), the first encounter with digital accessibility comes as a surprise — and possibly not a pleasant one.
Maybe it starts with a failed audit. Suddenly, there’s a long list of accessibility issues heading your way, a backlog full of cryptic defects, and a team unsure how to fix them. It can be overwhelming, unplanned, and often misunderstood. (If this sounds like you, contact AbilityNet as we can help!)
But there are ways to avoid this situation...
Accessibility isn’t just a technical checklist or a compliance hurdle. It’s a core part of building user-friendly, award-winning products and embedding digital accessibility as business as usual. As a product owner or product manager, you are central to making it happen.
Accessibility is bigger than a backlog
It’s easy to see accessibility as a problem to solve and move on from. But that mindset misses the point. Accessibility isn’t a feature, it’s a foundation. It’s not just about fixing bugs; it’s about designing and delivering experiences that work for everyone, including people who use assistive technologies.
And that starts with the product owner.
Accessible products are better for all
Accessible products aren’t just better for disabled people — they’re better for everyone. They’re easier to use, more flexible, and often more innovative.
Plus, they help you avoid legal risks and reach a wider audience. As a PO, you’re the voice of the customer. But are you thinking about all your customers? People who navigate your product using screen readers, keyboard navigation, or voice commands are just as much your users as anyone else. If your product vision doesn’t include them, your product won’t either.
And the earlier you invest in accessibility, the less it costs to fix issues later.
Embedding accessibility at every stage of your project Are your projects accessible and inclusive first time, every time?
Instead of letting accessibility end up as a last-minute fix, share with your leadership team a valuable opportunity to learn how to embed accessibility into your processes - perfect for product owners, product managers, content editors, HR teams and more!
5 accessibility actions to do today as a product owner
You don’t need to be an accessibility expert to start making a difference. Here are a few simple ways to embed accessibility into your product process:
Ask better questions early: Before development begins, ask, “How would this experience work for someone using a screen reader?” or “Can this be navigated without a mouse?”
Include accessibility in your definition of done: Make sure every feature meets accessibility standards before it’s considered complete.
Write inclusive user stories: Add accessibility acceptance criteria to your backlog items.
Test with real users: Partner with people who use assistive tech to get real feedback. Understanding the unique needs of disabled users is crucial for creating accessible and user-friendly products. Download AbilityNet's 2025 User Research and Testing Services brochure to learn more about accessibility testing.
Champion accessibility in your team: Encourage designers, developers, and testers to build accessibility into their work from the start.
Auditing Western Power Distribution's website
"We had a very positive experience with AbilityNet’s online accessibility service from start to finish" - Western Power Distribution.
If you need an audit of your website, or need to shape up your approach to accessibility, benefit from AbilityNet's 25 years of providing digital accessibility expertise, from high street banks to global leisure brands and charities.
Why product owners should take accessibility seriously
If you’re a product owner, you’re in a unique position to drive inclusion — or unintentionally reinforce exclusion. Accessibility requires a shift in mindset. It means expanding your definition of “user” and “experience” to include a wider range of needs and interactions. That shift starts with you.
So start small. Ask the right questions. Shift your mindset. Aim for progress not perfection, and lead your team toward a more inclusive future.
Wouldn't it be amazing if... you take the Attitudes to Digital Accessibility survey 2025!
Submitted by Annie Mannion on Wed, 16/07/2025 - 13:42
"Wouldn't it be amazing if..."
How would you complete this sentence to describe the best way of making accessibility improvements at your organisation?
That's the closing question in AbilityNet's fifth annual Attitudes to Digital Accessibility survey, which is now open for your responses. It gathers how attitudes to accessibility are changing in organisations of all shapes and sizes.
Digital accessibility matters, but too often it's underfunded, misunderstood or treated as an afterthought.
If you're fighting for buy-in, working with limited resources, or unsure if your organisation is doing enough - you're not alone. That's exactly why we run the Attitudes to Digital Accessibility survey each year.
This is your opportunity to speak up about:
The barriers you face when pushing for accessible design
The lack of awareness, training or leadership support
The confusion around roles, responsibilities and standards
Your input helps paint a clearer picture of digital accessibility progress, challenges, and opportunities across the UK and beyond. What's in it for you?
Stay ahead of the curve - understand how accessibility expectations are shifting
Benchmark your organisation - see how your efforts compare to others in your sector
Spot opportunities - reflect on your current approach and identify areas to improve
Build your case - use the findings to support investment in inclusive design
Last year, we heard from more than 400 professionals in all types of organisations and roles. Let's build on that number this year.
Please complete this short survey to share what you think about digital accessibility and help improve digital accessibility for everyone:
The results will be shared in a free report published in the Autumn and discussed in detail at AbilityNet's forthcoming TechShare Pro conference.
Use the report to gain valuable insights into global accessibility trends and best practices to enable you to benchmark your accessibility activities against other organisations.
Empowering Telford through Digital Skills: A Collaborative Effort
Submitted by Annie Mannion on Wed, 16/07/2025 - 13:38
AbilityNet is pleased to announce the launch of a new Digital Upskilling Programme, made possible through funding from Capgemini.
This initiative is dedicated to enhancing the digital skills and confidence of adults aged 18 and over across Telford and Wrekin.
Delivered in partnership with Capgemini, a global leader in consulting and technology and Telford & Wrekin Council, the programme forms part of a wider commitment to community impact, with a particular focus on addressing and reducing digital exclusion in the local area.
We invite all eligible individuals to join us in this transformative journey and take the first step towards a digitally empowered future.
Jo Long, Social Value Director for the HMRC Account at Capgemini, shared heartfelt enthusiasm for the programme, saying:
“This is not just our largest social value initiative to date — it is a profound opportunity to transform lives. Collaborating with AbilityNet fills me with hope and pride, knowing that together we can open doors for so many people who have felt left behind."
The chance to help individuals gain confidence, unlock new opportunities, and connect to their communities in ways they never thought possible is nothing short of inspiring. I truly believe the impact we make here will ripple through families and futures for years to come, leaving a positive and lasting difference.”
A comprehensive approach to digital inclusion
This programme will support more than 400 individuals on their journey toward digital inclusion. The programme is committed to tackling digital exclusion as part of its broader community impact efforts.
Participants will receive support through friendly group sessions and one-to-one guidance, delivered by AbilityNet’s expert project team, as well as dedicated volunteers from both Capgemini and Telford & Wrekin Council.
Sessions will be held at community venues or, where needed, in the comfort of people’s homes, ensuring flexibility and ease of access for everyone.
Building confidence and skills
This programme aims to support a wide range of people, whether they’re looking to get online for the first time, stay connected with family and friends, manage health appointments, find employment, or navigate online services with more confidence.
Chris Grant, Community Team Leader (North UK) at AbilityNet, emphasized the importance of this collaboration:
“For more than 27 years, we’ve been helping older people and disabled individuals of all ages to navigate technology across the UK. This collaboration with Capgemini brings us closer to our goal of supporting those who are digitally excluded. By helping them build confidence and expand their digital skills, we’re enabling people across the UK to live more independent and fulfilling lives”.
Local Government support
Councillor Zona Hannington, Telford & Wrekin Council’s Cabinet Member for Finance, Governance and Customers Services, highlighted the importance of digital skills in today's world:
“We live in a digital age, where many of our interactions with services and organisations are now online. It’s estimated that nationally 1.6 million people are living offline, so it’s important we look to find ways that can improve access and give local people the confidence and skills they need to get the most out of devices and online services”.
Get involved
If you or someone you know in Telford and Wrekin could benefit from digital skills support, or if you're interested in volunteering to help others, visit our Telford & Wrekin page to learn more.
Together, we can help make the digital world more inclusive — one confident click at a time.
Key Accessibility Trends and Updates for Professionals
Submitted by Joe Chidzik on Mon, 07/07/2025 - 09:32
The field of accessibility is dynamic, with new trends and updates emerging regularly. AbilityNet has been a global leader in accessibility for 20 years. From emerging technologies to policy changes, each month we share the stories that help you stay in touch with key trends that are shaping the future of accessibility.
AbilityNet’s Principal Accessibility Consultant, Joe Chidzik, curates these news pieces to keep you informed.
Our certified consultants, experienced across various sectors, provide insights to help your teams create accessible, compliant websites and apps. Learn more about AbilityNet's accessibility services.
It includes a pseudo-case study on the accessible Xbox controller packaging, emphasising multiple paths for users to engage with products.
European accessibility Act (EAA) survey
A survey by AbilityNet shows only 11% of organisations are confident they will comply with the European Accessibility Act (EAA) by the June 2025 deadline. Read AbilityNet's EAA survey results.
Key challenges include lack of in-house expertise, uncertainty about technical requirements, and budget constraints.
Accessible Games Initiative
The Accessible Games Initiative, launched in April 2025, aims to make game accessibility information more readily available.
It introduces a tagging system to identify accessibility features like narrated menus, difficulty levels, and button remapping.
Conference Accessibility
The Zero Project's practical guide for event organisers offers realistic and actionable insights for creating inclusive events, based on their conference experience. Note this is only available on LinkedIn.
A key takeaway is to involve local DPOs early and engage directly with participants for effective and cost-efficient solutions.
It maps testable success criteria to various job roles, helping identify which accessibility issues can be addressed by content authors, UX designers, and front-end developers.
March - Accessibility, artificial intelligence and the European Accessibility Act
Users can ask questions in a natural, conversational tone to get clear explanations of the act and related regulations.
Department for Education offers free accessibility training
The Department for Education has released a series of training modules designed for individuals with no prior experience in accessibility.
These modules provide an introductory overview of accessibility and inclusive design.
Thousands of people from all sectors and many disciplines have transformed their accessibility confidence and skills through AbilityNet expert-led workshops and eLearning modules. Our roles-based approach works for everyone in your team, including designers, QA and Testing, User Research, Content Creation, Legal, Onboarding, Recruitment and more.
Many of our trainers have lived experience of disability. Their real-world insights help your teams connect with the needs of your customers.
February 2025: European Accessibility Act and assistive tech innovations
Guidance from Accessible EU for the European Accessibility Act (EAA)
Accessible EU has created three guides to help you understand and prepare for the European Accessibility Act, covering legislation, standards, and key topics.
These guides provide stakeholders with essential insights into the EU's legislative landscape, promote standardised practices, and increase awareness and understanding of legal requirements.
UK Government report on accessibility compliance monitoring
The UK Government Digital Service (GDS) published its second report on accessibility compliance monitoring for public sector websites and mobile apps under the Public Sector Bodies Accessibility Regulations (PSBAR), covering 2022-2024. Read more in AbilityNet's blog.
The report provides valuable insights into the monitoring and testing processes, helping public sector organisations understand common accessibility issues and improve their compliance efforts.
Join the IAAP on Thursday, 20 February at 1pm GMT
Thursday, 20 February at 1pm GMT.
Simon Ellis, Accessibility Specialist at Accenture will be sharing how to build accessibility into the software development lifecycle.
Award-winning assistive tech innovations for healthcare professionals
The CES 2025 Innovation Awards recognised 13 groundbreaking assistive tech innovations for healthcare professionals, including a realistic prosthetic knee, an accessible makeup application system, and a re-imagined computer mouse controlled by tongue and head gestures.
These innovations enhance mobility, communication, and usability for disabled inviduals, showcasing the potential of assistive technology to improve quality of life and independence.
Primark launches adaptive fashion to UK high streets
Primark has launched its first adaptive fashion range for men and women in collaboration with designer Victoria Jenkins. The collection includes over 40 affordable and stylish wardrobe staples designed to meet the needs of disabled people.
January 2025: Accessibility regulations and standards compliance
WCAG 3.0 Working Draft
The W3C has released the latest working draft of WCAG 3.0. While WCAG 2.2 is still the current standard, this draft provides insights into future compliance.
Early visibility allows for community contributions and preparation for upcoming changes. Read more on the official W3C website.
This guide outlines how accessibility should intersect with the different job roles in many organisations, from IT support, to designers, to CTO. The guide also introduces some of the relevant legislation, accessibility good practises, as well as how an appropriate accessibility policy should look.
accessiBe fined by the FTC
The Federal Trade Commission (FTC) has fined accessiBe $1 million for misleading consumers about their accessibility overlay product.
Highlights the importance of transparency in accessibility solutions.
Need accessibility solutions? Contact us for expert guidance!
Our expert team of certified consultants have experience across many sectors and their insights and expertise help your teams deliver accessible, compliant websites and apps. Find out more about our accessibility services including:
Learn essential digital skills for free in Cardiff
Submitted by Annie Mannion on Mon, 30/06/2025 - 16:00
Navigating the online world can be overwhelming, especially if you're unsure about searching for information, figuring out which websites to trust, or understanding how your digital device works.
If you're 65 years old or over, live in Cardiff or nearby, and are eager to improve your digital skills, AbilityNet can help!
Join AbilityNet in partnership with BT Group for an upcoming free digital skills session in Cardiff.
Expert Digital Skills Trainer for the Cardiff area, Lucy Walsh and the BT team will be your guides at this engaging session.
What can I expect?
We'll be helping over 65s to beat the scammers, use their devices with ease, and answer any questions about using apps, shopping or banking online, accessing the internet or just improving confidence in the digital world!
Where and when is the Cardiff session being held?
Wednesday 16 July 2025, 2pm-3.30pm
BT Group Office Address: BT Group Offices, 3 Capital Quarter, Tyndall Street, Cardiff, United Kingdom, CF10 4BZ
Please arrive around 10 minutes early for registration and to be guided to the training.
What previous session attendees say:
"At 93 your service was and is of great help to me and my generation"
"I was so impressed with the trainer, who listened and really helped a lot"
"Very easy to ask questions and receive simple answers"
"It is really the course I needed. I learn something new every week"
"It is very excellent. It gives me more hope to do some things that I wouldn't do before"
You can also call our helpline on 0300 180 0028* during UK office hours to register.
Don't miss out on this fantastic opportunity to boost your digital skills!
Free webinar: How to use your digital device to help with mobility and dexterity - with Parkinson's UK
In this online session taking place on Wednesday 17 September 2025, aimed at older people and disabled people, you'll discover simple, useful tips to try out with your devices, including:
Accessing Accessibility features for iPhone and iPad, Android and tablets
Assistive technology that can help with common mobility and dexterity issues
Suggestions for tech to tackle dexterity problems including tremors and symptoms related to Parkinson's
Free resources from AbilityNet on mobility, age and tech
I don't live in Cardiff, how can I get digital skills help?
If you're looking to build your skills, we're offering free digital skills sessions to older people and disabled people in London, Birmingham, Glasgow, Edinburgh, the East Coast of Scotland, Stoke, Preston, Brighton & Hove (and Sussex), Newcastle, Cardiff and surrounding areas.
Trainers can build something bespoke for your group or for an individual and run sessions including:
*Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls
5 Top tips for creating accessible eCommerce with AI
Submitted by Robin Christopherson on Wed, 25/06/2025 - 11:07
Incorporating Artificial Intelligence (AI) into your eCommerce platform can significantly enhance accessibility, making your site more inclusive for all users. Here are five practical tips about how you can use leverage AI to deliver accessible eCommerce.
AI-driven accessibility checkers can help ensure your content is inclusive. Tools like Axe and Google's Lighthouse can identify accessibility issues and suggest improvements. Automated testing, however, can only cover a limited number of accessibility issues.
Manual audits are essential for a comprehensive evaluation, as they can identify complex and context-specific accessibility issues that automated tools might miss. Including both automated and manual audits in your development and testing processes can significantly enhance your site's accessibility.
AI-powered chatbots, like Ocado's "Herbie," can provide timely assistance to users.
These chatbots can answer questions, guide users through the site, and offer support, making the shopping experience smoother and more accessible.
Of course, the chatbot itself needs to be accessible to all users, including screenreader users as well as thinking about neurodivergent customers.
3. Utilise AI for Writing Accessible Code
Developers can use AI tools like GitHub Copilot to write accessible code. These tools can help ensure that your website's code is compliant with accessibility standards, making it easier for all users to navigate and interact with your site.
4. Avoid AI Accessibility Overlays
Be cautious of AI-driven accessibility overlays, which often degrade rather than improve accessibility. True accessibility requires thoughtful design and human-centred testing. Rely on comprehensive accessibility practices rather than quick fixes.
A good way to do this is by staying informed and engaged with the latest developments in accessibility. Regularly participate in AbilityNet’s accessibility and inclusion training sessions to enhance your skills and knowledge. Additionally, join accessibility-focused communities, attend relevant webinars, and keep up with the latest guidelines and standards. This proactive approach ensures that your accessibility practices are both effective and up to date.
5. Explore emerging ‘Agentic AI’
Agentic AI, or Large Action Models (LAMs), are being developed to help navigate and interact with websites on behalf of users. This technology, whilst not mature today, has the promise to make digital experiences more seamless, especially for disabled users. Keep an eye on the rapid improvements in Agentic AI and Consider how it may help to enhance your users’ experience.
Embracing AI can make your eCommerce site easier to develop, more inclusive, and user-friendly, benefiting everyone. By leveraging AI tools and prioritising accessibility, you can create a more inclusive eCommerce platform.
Speak to our experts
AbilityNet is trusted by some of the biggest brands on the planet to deliver accessibility.
How to persuade your manager to let you attend TechShare Pro
Submitted by Catherine Grinyer on Mon, 09/06/2025 - 14:48
With accessibility and inclusive design rising up the agenda for organisations across every sector, AbilityNet’s TechShare Pro 2025 offers an unmissable opportunity for accessibility professionals looking to stay ahead, deepen their expertise, and make a greater impact in their work.
Taking place this 12 – 13 November 2025 in London and online, TechShare Pro is the UK’s leading conference on accessibility, inclusive tech, and digital inclusion. It's exactly the kind of event that can help teams accelerate their accessibility goals.
Are you eager to attend AbilityNet's TechShare Pro 2025 but unsure how to convince your manager? We understand the challenge, and we're here to help you make a compelling case. That's why our blog lists compelling reasons why managers should approve your request. We've also included a downloadable letter template to help you highlight the skills, knowledge, and connections you'll gain from attending. Just personalise it and send it to your manager!
Why managers should approve TechShare Pro requests
1. It aligns with organisational priorities
TechShare Pro 2025 will cover topics that will be of value to your organisation most right now, including:
Addressing legal risks of European Accessibility Act (EAA)
AI and accessibility testing
Neurodiversity, accessibility and inclusive design
Accessible customer experience (CX)
Understanding the business case for accessibility
These aren’t niche concerns, they’re core to how any organisation operates in a digital-first world, ensuring they serve every one of their customers.
2. It offers real-world learning, not just theory
Attendees will hear how leading brands and organisations are solving real challenges and can connect directly with the people who are leading the way.
That includes accessibility leaders and professionals from all sectors, HR leaders, marketing and comms experts and key suppliers of specialist services.
Every session is packed with practical insight that can be applied immediately, and the networking provides a chance to make personal contacts with key stakeholders.
Giving a team member the chance to attend TechShare Pro 2025 is an investment in smarter, faster, and more inclusive decision-making.
Read what accessibility industry leaders said about TechShare Pro 2024:
Christopher Patnoe, Head of EMEA Accessibility and Disability Inclusion at Google, has been attending TechShare Pro since 2018 and says:
“TechShare Pro's secret sauce is the bringing together of people from all over the world so we can commiserate and inspire each other to do better things. This is one of the most impactful conferences in Europe - I've learned so much from it and the people that it brings together.
A charity like AbilityNet is a neutral arbiter that brings organisations like Apple, Google, and Microsoft to the same stage - it's not easy but it's always entertaining and educational.”
Heather Hepburn, Head of Accessibility at Skyscanner says:
“I always love TechShare Pro. There are involved discussions and learning opportunities, giving you practical take-aways to help really drive (or support!) accessibility agendas within your own organisation. It’s a special few days with amazing people – so much knowledge, experience, and passion, all in one place!”
3. It supports professional development and IAAP CAECs
The global accessibility profession is growing rapidly, and TechShare Pro is the best place in Europe to meet and connect with others who share the same challenges.
Attending TechShare Pro counts toward the International Association of Accessibility Professionals’ (IAAP) Continuing Accessibility Education Credits (CAECs) - helping professionals stay current and credible in a fast-changing field.
You can get one CAEC credit for every hour attended!
IAAP Members save 25%!
As a leading member of the International Association of Accessibility Professionals (IAAP) AbilityNet is proud to offer an additional 25% discount to IAAP members. Get in touch to get the IAAP discount code by emailing uk@iaapchapters.org
Not an IAAP member? Join the global network to be connected with individuals and organisations that are committed to digital accessibility.
4. It builds strategic connections
The event brings together global leaders in tech, accessibility, policy, and design. Attendees will have the chance to learn from, and network with people shaping the future of inclusion at scale. It’s also a great opportunity to represent your organisation on an important stage.
5. It’s cost-effective and flexible
With TechShare Pro 2025 early bird tickets now available until 1 October 2025, the event offers strong value for money. Attendees can join in person in London or online from anywhere - giving teams the flexibility to choose what works best for their time and budget.
You can also take advantage of our Champions Bundle ticket, and get unlimited access for your whole organisation, making it easier to prioritise accessibility and inclusivity for everyone.
Why TechShare Pro is a must-attend
If someone on your team asks to attend TechShare Pro 2025, here’s what you’re really saying yes to:
Fresh ideas and practical takeaways to improve your accessibility efforts
A stronger, better-informed accessibility team member
Broader connections to the accessibility and inclusive tech community
A real opportunity to drive innovation, compliance and inclusion forward
Let your team grow, connect, and lead on accessibility - it’s an investment that will pay back.
Attending TechShare Pro: Online or In-Person?
When deciding between online and in-person tickets for AbilityNet's TechShare Pro, it's important to consider the unique benefits each option offers.
Online tickets:
Convenience: Attend from the comfort of your home or office, saving time and travel expenses.
Interactive features: The online experience features chat functions and virtual networking lounges to enhance your experience.
Cost-effective: Our Champions bundles give online access to anyone from your organisation.
In-Person tickets:
Nothing compares to the energy and buzz of being there in person at such a dynamic and inspiring event.
Every year our attendees report that they build new connections that help in their work.
Informal networking opportunities throughout the day provide additional opportunities to connect with others in the accessibility community, including meeting speakers, special guests, and sponsors.
The speakers this year are drawn from around the world and across sectors, and our sponsors include Microsoft, HSBC, Sony, Google and many more.
With more streams than ever before, some workshops and sessions will be available to in-person attendees, providing you with access to unique content and experiences.
Whether you choose online or in-person, you will gain valuable insights and connections from TechShare Pro 2025.
Is your organisation interested in sponsoring TechShare Pro 2025?
Alongside all the above benefits of attending TechShare Pro, sponsoring the event allows your organisation to showcase its commitment to accessibility and disability inclusion. This not only enhances your brand reputation and trust but also demonstrates your dedication to creating an inclusive environment for all.
TechShare Pro 2024 was hosted by HSBC in London with more than 1,400 in-person and online attendees from around the world. Check out the highlights reel below.
TechShare Pro 2025: Early Bird discount starts now!
Submitted by Kelly Chan on Mon, 02/06/2025 - 16:24
AbilityNet’s TechShare Pro conference returns this November for the ninth year, with Microsoft as a headline sponsor. Taking place online and in person in London on 12 and 13 November 2025, this two-day event is the premier gathering for business leaders, policy-makers, accessibility experts, disability advocates and anyone passionate about creating a digital world that is accessible to everyone.
The two-day programme will include panels, workshops and hands-on sessions including:
AI and accessibility testing
AI agents and accessibility
What is next for the EAA, and how is it being implemented?
Neurodivergence and accessible customer experience
Building and growing an accessibility champions network
The business case for accessibility
Accessible brand communications
Can AI generate accessible code?
Financial Inclusion and Digital accessibility
Accessible voice-activated services
Accessible documents
Accessibility on a shoestring
Global perspectives for disability and accessibility legislation
Inclusive workplaces and accessibility
And much more.
Check out the website to buy tickets at Early Bird prices and see the latest outline programme.
Mark Walker organiser of TechShare Pro and Head of Marketing at AbilityNet is delighted to announce TechShare Pro for another year:
“It‘s a huge honour for AbilityNet to be running TechShare Pro for the ninth year. These are difficult times for all sorts of reasons, so I hope we can provide a chance to learn new skills, connect with people who share our passion for accessibility and give everyone a renewed sense of purpose and hope.”
Why attend TechShare Pro?
Cutting-edge learning: Industry experts offer a deep dive into the latest advancements in tech and accessibility
Practical takeaways: Discover new tools and strategies to enhance your work
Networking: Connect with delegates from around the world, including industry leaders, innovators, and accessibility advocates.
Diverse perspectives: Outstanding speakers share their expertise and experiences on a wide range of topics.
Global reach: Learn about global trends and best practices in technology and accessibility.
Hybrid format: Participate online or in person, with recordings available afterwards.
What delegates said about TechShare Pro 2024
“The quality of the panel members was exceptionally high.”
“It has created a welcoming community vibe at the cutting edge of tech leadership that is one of a kind.”
“It was the most accessibly presented event I've ever been to. Really great in terms of captions, how presenters behaved and more.”
Secure your spot today and join us for an unforgettable event.
Ticket details
Early bird tickets are on sale until 1 October 2025! Don’t miss your chance to save 15% on any ticket.
Check out the TechShare Pro website for details for in-person and online-only tickets and the ever-popular Champions Bundles that offer unlimited online tickets to everyone in your organisation.
IAAP Members save 25%!
As a leading member of the International Association of Accessibility Professionals (IAAP) AbilityNet is proud to offer an additional 25% discount to IAAP members. Get in touch to get the IAAP discount code by emailing uk@iaapchapters.org
Not an IAAP member? Join the global network to be connected with individuals and organisations that are committed to digital accessibility.
What happens at TechShare Pro?
TechShare Pro 2024 was hosted by HSBC in London with more than 1,400 in-person and online attendees from around the world. Check out the highlights reel below.
Everything you need to know about BT's Digital Voice
Submitted by Annie Mannion on Mon, 02/06/2025 - 09:51
* Originally published May 2023. Updated June 2025 *
Monday 2 June 2025: Update for Telecare users
The UK government is supporting a campaign to help Telecare users ahead of the Digital Switchover.
The campaign, created and funded by BT and Virgin Media O2, is expected to reach millions of vulnerable telecare users and their families over the coming months.
Anyone who uses a Telecare device is urged to contact their connection provider as soon as possible, and their provider will help make sure their healthcare alarm keeps working through the switchover.
Customers of all major landline providers can find contact information, help and support with their Telecare device and the digital switchover via: www.digitalphoneswitchover.com
In 2023, BT announced the switch to its new digital home phone service, Digital Voice.
The upgrade to Digital Voice means calls will be made over the broadband network rather than the 40-year-old analogue network.
AbilityNet, as a charity that supports older and disabled people, will be helping with the region-by-region Digital Voice rollout.
Between now and 2025 most telephone providers will be moving their customers from older analogue landlines over to new upgraded landline services using digital technology - this is collectively known as 'the digital switchover'.
Lucy Baker, All-IP Director at BT Consumer explained more about BT's digital switchover to Digital Voice on a blog on the BT website.
You can also learn about the changes on this captioned video from BT Group:
Following successful pilot trials in areas of Wiltshire, Suffolk, the East Midlands, Yorkshire and the Humber, and Northern Ireland, and now having around two million customers across the country using Digital Voice, BT announced the next phase in the rollout of its new home phone service.
The remaining regions and nations set to make the switch are:
On 18 December 2023, BT Group, along with the wider telecoms industry, announced it will pause migration for customers who are unsure or who have informed the Group that they have a telecare device which isn’t compatible with a digital landline - their systems will not be switched until those customers are ready.
Free webinar: Free webinar: Dementia, AI and simple tech tweaks to help - with Alzheimer's Society
Our webinar on 10 July 2024 shared how technology can provide a helping hand to disabled people and older people with dementia and their carers.
"Over the past week, we've been informed about incidents involving telecare users from another communications provider who had been switched to a digital landline. In light of this news, the telecoms industry, including BT, has agreed that the right thing to do is to temporarily pause all non-voluntary, managed migrations to a digital landline where there is any risk that a customer's telecare service will not continue to work."
Voluntary migration
Throughout the programme, BT will also be contacting some broadband customers in England, inviting them to switch their landline to Digital Voice in advance of local and regional campaigning in their area.
In addition, any BT customers who want to make the switch to Digital Voice can also contact BT at any time.
BT will not be proactively switching customers who fall under any of the below criteria:
Customers with a healthcare pendant
Customers who are over 70
Customers who only use landlines
Customers with no mobile signal
Customers who have disclosed any additional needs
BT will delay switching these customers while it engages with stakeholder groups to share more about its new solutions, shape the ones it's building, and better understand the support available to help customers.
What to expect when upgrading to Digital Voice
For most BT customers, the upgrade to Digital Voice is simply having a landline phone connected to a BT broadband router. More than 99% of phone handsets are compatible with BT’s Digital Home Phone service.
BT customers will also be supported by awareness campaigns delivered across local and regional media that will explain the simple steps required to make the move to Digital Voice. Plus, BT will also be present in local high streets or town halls to answer customer queries directly.
Frequently asked question: What if there’s a power cut?
BT highlights in its Digital Voice information:
"We understand that for many, particularly those with additional needs, the landline is a lifeline. We want to be sure everyone remains connected. We've been working to make battery back-up units available to those that need them. Customers with additional needs such as health pendants or without mobile signal, can take advantage of free additional support, on request. We’re also working closely with the power companies to establish processes which help them to restore power as quickly as possible."
Supporting older people with their digital skills
In April 2023, AbilityNet announced its partnership with BT Group to help improve digital skills among older people, as research by BT Group and OnePoll has shown a need for boosting digital skills in the older age group.
As part of the Digital Voice region-by-region rollout, our team will also be ensuring customers understand the changes and how they can make the most of Digital Voice.
Sarah Brain, Free Services Manager at AbilityNet, said: “We are thrilled to be partnering with BT to support older people with their digital skills. In a world where digital is so essential to daily life it’s crucial no one is left behind, and with this partnership we can help bridge the digital skills gap."
"Plus, as the digital switchover rolls out throughout the UK our team can use their knowledge and networks with older and disabled people and organisations to support people make this change as smoothly as possible.”
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Disabled children to get digital boost from innovative charity partnerships
Submitted by Annie Mannion on Wed, 21/05/2025 - 11:47
AbilityNet is delighted to announce its involvement in a groundbreaking initiative that will improve the digital skills, confidence, and access to digital services for thousands of disabled children, and those with long-term illness and their families.
The new Driving Digital Inclusion Programme will provide more than 20,000 participants with access to digital devices, skills training, and ongoing support to help them navigate the digital world with confidence and safety.
The Digital Services Consortium (DSC) is an alliance of 12 children’s charities co-chaired by Kids and Sense. The member charities are: Ambitious about Autism, The Children’s Trust, Contact, Dingley’s Promise, Family Fund, Kids, National Deaf Children’s Society, Rainbow Trust, Roald Dahl’s Marvellous Children’s Charity, Sense, WellChild and Whizz Kidz.
AbilityNet's team will be helping to upskill staff within the 12 charities on subjects like online safety and device accessibility, along with directly supporting families who may need a more comprehensive assessment on adaptations to their technology. Learn more about the project.
Sector is stronger together
Katie Ghose, Chair of DSC and Chief Executive of Kids, said: “As a sector, we are stronger together. Having worked in partnership to build evidence of the experiences of those we supported throughout the pandemic, we were able to prove the potential impact of a deeper collaboration on this important issue- not only could we change thousands of lives, but also, the future of digital service delivery design, and the funding landscape.
Digital access is a right not a luxury. The consortium is determined to work with young people and their families to bring down the barriers and create safe, practical and fulfilling online opportunities for all.
To apply for support with your family's digital skills or access, please visit the Driving Digital Inclusion programme project information on the Kids charity website:
Speaking about the far-reaching initiative, Donna Baker-Smith (pictured), lead for the project within AbilityNet said:
“I’m incredibly proud to be part of this project, working alongside such dedicated organisations to make a real difference for families. Empowering people with the skills, tools, and confidence to use technology not only opens up opportunities — it transforms lives. It’s a privilege to contribute to something with such meaningful and lasting impact.”
Carly Blake, a disabled young person from Portsmouth who has benefitted from Kids online support, said: “I think the Digital Inclusion Programme will be very valuable. There are some people out there that can’t afford devices, so having the funding and support there will really, really help. There is always people who are lacking the knowledge of technology because maybe they didn’t have the opportunity to learn it at school or college, so it will be very useful that they are going to get the right training and support to be able to access the services they should be entitled to be part of.”
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Through the two-year programme, each of the 12 charities will deliver its own bespoke programme of digital support, whilst collectively meeting a growing need and preference for online and hybrid support. By combining services, devices and data, the programme will address a stark inequality of access and ensure the evolution of digital services is user-led.
The idea for the initiative was born out of the Covid pandemic, when Kids charity commissioned research with the Disabled Children’s Partnership to better understand the experiences of digitally disadvantaged and disabled children, young people and their families.
The Locked Out report concluded that done well, digital access can be a real lifeline – enabling access to friendships and vital services including therapies, information, advice and mediation. It has power to make the most difference to the groups these charities support, who are more likely to experience isolation and barriers to in-person services.
Funding the project
Thanks to National Lottery players, the DSC has received over £1.5 million over two years from The National Lottery Community Fund, the largest community funder in the UK. The DSC has also received a grant of £400,000 from BBC Children in Need for two years to provide digital support for disabled or seriously ill children and young people and their family members across the UK. Virgin Media O2 and Vodafone have generously donated devices and data through the Good Things Foundation National Databank and Device Bank which will help address affordability barriers.
This funding will enhance digital skills, confidence and access for children with disabilities, serious illnesses, and their families, and is a significant step towards ensuring that disabled children, young people, and families are not left behind in an increasingly digital world.
Get digital skills training for free
Access free support and training with your digital devices via AbilityNet' and BT Group's sessions with older people and disabled adults.
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Navigating the online world can be overwhelming, especially if you're unsure about searching for information, figuring out which websites to trust, or understanding how your digital device works.
Free webinar: How to use your digital device to help with mobility and dexterity - with Parkinson's UK
If you're looking to build your skills, we're offering free digital skills sessions to older people and disabled people in London, Birmingham, Glasgow, Edinburgh, the East Coast of Scotland, Stoke, Preston, Brighton & Hove (and Sussex), Newcastle, Cardiff and surrounding areas.
The remaining regions and nations set to make the switch are: 
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The new Driving Digital Inclusion Programme will provide more than 20,000 participants with access to digital devices, skills training, and ongoing support to help them navigate the digital world with confidence and safety.
Free webinar: How to make digital devices work for you: Tech tips for older users
Through the two-year programme, each of the 12 charities will deliver its own bespoke programme of digital support, whilst collectively meeting a growing need and preference for online and hybrid support. By combining services, devices and data, the programme will address a stark inequality of access and ensure the evolution of digital services is user-led.
Get digital skills training for free