Free Webinar: Dementia and AI, with the Alzheimer's Society
Submitted by Annie Mannion on Wed, 19/06/2024 - 13:38
Do you or someone you know live with dementia?
Join us for a FREE webinar packed with inspiring stories and practical tools on how tech and digital devices can help if you or someone you know has dementia.
On Wednesday, 10 July 2024, from 1-2pm BST, we'll be joined by AbilityNet's Disability Consultant, Alex Barker, and special guests from Alzheimer's Society, and Recreo VR to share their expert insights.
In the webinar, we will:
Find out about digital tools that can help you manage daily life with dementia
Learn how the Alzheimer's Society has been working with Recreo VR on a groundbreaking project to boost the wellbeing of people with dementia
Share how AbilityNet and BT Group can help you and those you know with dementia with their tech, for free
All those who register for the session will receive the recording after broadcast, so do sign up even if you can't make it on the day.
Bring a friend, relative or client
Offering this free webinar is one of the ways in which we're trying to help bridge the digital divide, so to reach more people you could both sign up for yourself but also bring along a community group to learn together and share the advice.
If you work in an organisation with clients who could benefit from learning about the digital world, please do share this session and encourage them to sign up or show them how the Zoom webinar process works. It's also a great session for organisations who provide digital inclusion support to service users.
Everything you need to know about Virgin Media's Digital Voice switchover
Submitted by Annie Mannion on Mon, 17/06/2024 - 14:53
Home phone services across the UK are changing – from older, less reliable copper wires to the newer fibre phone service. That’s why Virgin Media, alongside the whole industry, is updating its home phone services for all customers to make sure they are fit for the future. This is collectively known as ‘the digital voice switchover’. This means home phones will be plugged directly into WiFi Hubs.
Digital Voice Switchover may also be referred to as ‘fibre phone line’, ‘fibre home phone service’, ‘digital voice’ or ‘IP voice’.
Virgin Media is switching customers over to its fibre phone network gradually, so when it is time to switch, customers will be contacted in lots of different ways, including via post and email.
Virgin Media urges customers to be alert to its messages so they don’t mistake these important comms for marketing messages.
The rollout of Digital Voice will also see Virgin Media reach out to its home phone customers to invite them to switch over voluntarily. Any customer who confirms they aren’t vulnerable – and don’t have any telecare or lifeline devices, like care or pendant alarms – will switch first, with extra support provided for those who need it.
If you’re a Virgin Media customer, it's important to let Virgin Media know if…
You have a telehealth device (like a care alarm, fall alarm or fall pendant) connected to your copper home phone line
You live in an area without mobile signal
You don’t have access to a mobile phone
Anyone in your household is disabled, has an impairment, or has other accessibility needs
Extra support during the switchover will be available for customers noted above.
You can also contact AbilityNet if you are disabled or a senior citizen and need support with your digital devices - call our helpline on 0300 180 0028 or request help from an AbilityNet volunteer.
What to expect during the switch over
Depending on what support is needed, customers will either be offered an engineer visit who will handle the switch over or will be sent an adaptor so that they can manage the digital landline switchover themselves, with all the information needed to swap their services.
Basic phone handsets (either corded phones or cordless DECT phones) are expected to work with the new fibre phone line – however, some customers that have more complex connected devices, such as telehealth devices (like a care alarm, fall alarm or fall pendant) should contact device providers to ensure compatibility.
What customers need to know after the switch over
Home phone services will be supplied over the broadband network and will need electricity to work, unlike the existing copper phone line. Home phone services will not work if the WiFi Hub and/or WiFi is switched off – so it’s important customers always leave this on.
For customers who are handling the migration themselves, home phones won’t work until the adaptor has been connected to the phone and Hub. Customers need to look out for communications from Virgin Media on which date to do this.
Disabled customers, people with a long-term illness or accessibility needs that means they rely on their home phone, and customers without access to a mobile phone can get an Emergency Backup Line, at no extra cost. They should reach out to Virgin Media right away to let it know about their situation.
In the unlikely event there’s a power cut or a network disruption, customers won’t be able to make or receive calls on their home phone. Virgin Media always recommends having a mobile phone handy – or will provide an Emergency Back Up Line, which will work in a power cut, to those who need it.
The Emergency Back Up Line will allow customers to make voice calls, but won’t back up anything else plugged into the phone line. If you rely on a care alarm or pendant, for example, please check with your alarm provider that this has its own back up (eg SIM card) and can work independently in a power cut.
Free webinar: Dementia, AI and simple tech tweaks to help - with Alzheimer's Society
Our webinar from 10 July 2024 shares how technology can provide a helping hand to disabled people and older people with dementia and their carers.
If you're over 65 years of age and looking to build your skills, AbilityNet offers free digital skills sessions in areas in and around London, Birmingham, Manchester, Edinburgh, Cardiff. We can also help you if you live outside these areas - contact us for support.
Trainers can build something bespoke for your group or for an individual and run sessions including:
Does your organisation need Disability Awareness Training?
Increase your confidence in meeting the accessibility needs of your diverse workforce (and customers!) by attending our Disability Awareness Training and offering it to your team. Learn from disabled people who share their experiences in our compelling set of courses.
The dangers of AI-generated fake news for the UK general election
Submitted by Robin Christopherson on Mon, 17/06/2024 - 14:49
As the UK approaches its next general election, the air is thick with political discourse, campaign promises, and, in some cases, misinformation. The advent of artificial intelligence (AI) has introduced a new dimension to the creation and dissemination of fake news, posing significant threats to democratic processes. AI-generated fake news can spread rapidly and convincingly, making it increasingly difficult for the public to discern truth from fiction.
The Rise of AI-Generated Fake News
Generative AI, particularly advanced models like OpenAI's GPT-4, Google’s Gemini or Amazon’s Claude have made it possible to create highly sophisticated images and even videos that could be used in fake news.
These AI systems can produce text that is coherent, contextually relevant, and tailored to specific audiences. This capability has been exploited to craft fake news that can influence public opinion and electoral outcomes.
A notable example of AI-generated misinformation occurred in the United States during the 2020 presidential election. AI was used to create deepfake videos and false narratives that were disseminated across social media platforms, causing confusion and distrust. Similarly, in India, AI-generated fake news has been used to incite unrest and further spread distrust, illustrating the global nature of this threat.
Free webinar: Dementia, AI and simple tech tweaks to help - with Alzheimer's Society
Join us online on Wednesday 10 July 2024 between 1pm - 2pm BST to learn how technology can provide a helping hand to disabled people and older people with dementia and their carers.
In the UK, the potential for AI-generated fake news to disrupt the electoral process shouldn’t be discounted. As political parties ramp up their campaigns, the risk of malicious actors using AI to generate and spread fake news increases. These actors may aim to manipulate public opinion, discredit political opponents, or create division among voters.
Fake news can take many forms, from fabricated stories about candidates to manipulated images and videos. For instance, an AI-generated deepfake video of a political leader making controversial statements could go viral, swaying public perception and potentially affecting the election outcome. Additionally, AI can be used to create convincing fake articles that appear to be from reputable news sources, further muddying the waters.
In our popular webinar earlier this year, we discussed How can AI help disabled people? with Robin Christopherson MBE, Microsoft, and Headway the brain injury association we discussed the myriad of ways AI (Artificial Intelligence) can improve your life!
The implications for Disabled People
People with disabilities often face unique challenges that can make them more vulnerable to scams and fake news. For example:
Many disabled people or those with impairments are older and may be less digitally-‘street-wise’ – being less aware of the malpractices rife throughout the digital world.
People with cognitive impairments may find it more difficult to critically evaluate information. This may increase their susceptibility to fake news and scams.
People with a vision impairment may not be able to spot flaws in AI-generated fakes.
Social isolation can make disabled individuals more likely to engage with online content, including fake news, as a way to connect with the world.
Thus the disabled community may find themselves at particular risk.
Given the sophisticated nature of AI-generated fake news, traditional fact-checking methods are often insufficient. This is where innovative solutions like Ask Silver come into play.
Read our free factsheet: What is AI and how do I use it? about how you can embrace the benefits of artificial intelligence (AI) in your daily activities.
Introducing Ask Silver
Ask Silver (www.ask-silver.com) is a service designed to help users navigate the complex landscape of misinformation. It offers several features that can be particularly effective in combating AI-generated fake news:
Warning About Known Scams or Fake News: Ask Silver keeps an updated database of known scams and fake news stories. Users can access this information to stay informed about the latest threats and avoid falling victim to them.
Screenshot Submission: If users come across suspicious content, they can submit screenshots to Ask Silver for analysis. The service leverages advanced AI and human expertise to determine the authenticity of the content and provide feedback to the user.
Educational Resources: Ask Silver provides resources to educate users about the signs of fake news and scams, empowering them to make informed decisions and recognize misinformation.
Ask Silver may be particularly beneficial for disabled people by providing a reliable source of information and tools to verify the authenticity of content. The ability to submit screenshots for analysis can be a valuable resource for those who may struggle to assess the credibility of information on their own.
Initiatives to help combat the risks of AI
As the UK general election approaches, the possibility of AI-generated fake news looms large. The ability of AI to create convincing and rapid-spreading misinformation poses a significant risk to the democratic process.
For disabled people, who may be particularly vulnerable to misinformation, initiatives such as Ask Silver provide invaluable services that can help protect them from the dangers of fake news and scams.
As we navigate this complex digital age, leveraging such innovative solutions is crucial to maintaining the integrity of our electoral processes and safeguarding everyone – and in-particular our most vulnerable groups - from the perils of fake news
Phishing Emails: Suspicious emails can be forwarded to the NCSC’s reporting service at report@phishing.gov.uk.
Online Reporting Tool: The NCSC provides an online tool to report cyber incidents, including those involving fake news, through their official website.
Fraud and Cyber Crime: Action Fraud is the UK’s national reporting centre for fraud and cybercrime. Individuals can report scams, including those spread through fake news, by visiting the Action Fraud website or by calling 0300 123 2040.
Broadcast and Online Content: The Office of Communications (Ofcom) regulates the content of TV, radio, and video-on-demand services. Complaints about misinformation in these media can be submitted through the Ofcom website.
Scams and Consumer Issues: Citizens Advice offers a helpline (0808 223 1133) and an online reporting tool for scams and consumer issues. Their Scams Action service provides guidance and support.
The ICO handles data protection and privacy issues, which can intersect with fake news and scams, particularly those involving data breaches and misuse of personal information.
Learn essential digital skills for free in Central London
Submitted by Annie Mannion on Thu, 13/06/2024 - 10:41
Navigating the digital world can be overwhelming, especially if you're unsure about searching for information online, which websites are trustworthy, or understanding your digital device.
If you're 65 years old or over, live in London, and are eager to improve your digital skills, AbilityNet can help!
Join AbilityNet in partnership with BT Group for free Senior Skills Sessions in Central London.
Expert Digital Skills Trainer, Steve Mersereau, will be your guide at these engaging sessions.
What can I expect during the sessions?
The sessions are designed to address any tech concerns you might have, and empower you with the skills needed to navigate the digital world with confidence
Our trainer is dedicated to providing personalised assistance, answering any questions you may have, and helping you become more comfortable with your digital device and the online world.
Where and when are the sessions being held?
Join the free digital skills sessions at AbilityNet London office:
Friday 28th June, 13:00 – 15:00 - An Introduction to the Internet Friday 5th July, 13:00 – 15.00 - An Introduction to Smart phones and Tablets Friday 12th July, 13:00 – 15:00 - How to Stay Safer Online
AbilityNet London office address: 5-11 Worship Street, London, EC2A 2BH
Closest train station (15 minute walk): Liverpool Street Station - All Elizabeth Line stations are step-free from station to platform.
Closest underground station (7 minute walk): Moorgate
Free webinar: Dementia, AI and simple tech tweaks to help - with Alzheimer's Society
Watch back our inspiring webinar from 10 July 2024 which shared how technology, including AI, can provide a helping hand to people with dementia or cognitive disabilities.
In this free webinar, expert speakers from AbilityNet were joined by guest speakers from Alzheimer's Society and Recreo VR, to offer their advice for navigating the digital world with Alzheimer's disease, dementia or cognitive issues.
You can also call our helpline on 0300 180 0028* during UK office hours to register.
What previous session attendees say:
• "At 93 your service was and is of great help to me and my generation" • "I was so impressed with the trainer, who listened and really helped a lot" • "Very easy to ask questions and receive simple answers" • "It is really the course I needed. I learn something new every week" • "It is very excellent. It gives me more hope to do some things that I wouldn't do before"
I don't live in London, how can I get digital skills help?
If you're over 65 years of age and looking to build your skills, we offer free digital skills sessions in areas in and around London, Birmingham, Manchester, Edinburgh, Cardiff.
Trainers can build something bespoke for your group or for an individual and run sessions including:
*Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls
Press release: AbilityNet and Citizens Online charities announce merger
Submitted by Annie Mannion on Wed, 12/06/2024 - 13:45
On 1 July 2024 AbilityNet and Citizens Online charities will merge, joining forces to support more digitally excluded people, and create stronger impact.
Both charities share a common mission: to bridge the digital inclusion gap and improve lives through technology, especially for disabled people. By combining resources, expertise, and passion, the joint charity will achieve even better results in boosting digital inclusion.
A complementary offer
Citizens Online charity has worked to improve digital inclusion since 2000. AbilityNet traces its accessibility roots back to 1985: it is a national charity which focuses on helping disabled and older people to gain the maximum benefit from technology at home, work and in education.
AbilityNet is one of the UK’s leading providers of digital accessibility services to organisations that offer digital applications and services, with a broad portfolio of services, including consultancy, conducting digital audits and user research, and providing expert training and strategy guidance.
Citizens Online has a complementary consultancy offer, to improve digital transformation and inclusivity; it strives to embed digital inclusion, to ensure that the impact is sustainable. It builds local partnerships and works collaboratively to share best practice to improve digital inclusion.
Gary Moore, CEO, AbilityNet:
“By combining our two organisations, we aim to distil the best of Citizens Online and AbilityNet’s knowledge and resources to help our beneficiaries. This should also make us more efficient, improving the offer to our supporters and customers. There are substantial synergies between the two charities; each has a volunteer model; provides external digital training courses; distributes digital devices to community organisations; and both charities work closely to support older users.”
Hugo Drayton, Chair of Citizens Online:
“In AbilityNet, I am confident that we have found a like-minded organisation, to further the mission of Citizens Online. I am immensely proud of what the charity has achieved in the last quarter century and look forward to the continued growth of this impact within the AbilityNet family. I am confident that this move will secure and expand the future for our work.”
Alan Brooks, Chair of AbilityNet Board of Trustees:
“We are delighted to welcome the staff, sponsors and beneficiaries of Citizens Online to the AbilityNet family. Our trustees have been very impressed with the impact which Citizens Online has achieved throughout its 24 years of operation. It has been a strong campaigner for greater digital equality and has delivered against that vision for thousands of beneficiaries. With our combined resources, we will be able to achieve greater impact for the people we seek to help.”
Steps forward
Citizens Online is being merged into AbilityNet, leaving one overall charity with one board – AbilityNet. Citizens Online operational staff have now joined AbilityNet and existing Citizens Online projects will continue and expand. The Citizens Online website will remain in place for the foreseeable future, but the joint activities will be promoted under the AbilityNet brand.
Update December 2024
Learn more about AbilityNet's activities in Brighton & Hove and Gwynedd, via the projects that started via Citizens Online.
------ Ends -----
Notes to editors
For media enquiries please contact: Annie Mannion, Digital Marketing Manager, AbilityNet Email: annie.mannion@abilitynet.org.uk Mobile: 07812 144 192
About AbilityNet
UK charity AbilityNet has more than 25 years’ experience of empowering disabled people through technology. In its mission to create a “digital world accessible to all,” it champions inclusive digital design, and its experienced consultants empower the private and public sectors to deliver accessible websites, services, and apps. AbilityNet offers free IT support at home and online to older and disabled people via its nationwide network of 450+ AbilityNet tech volunteers. Access the free service on AbilityNet's website, or call the helpline 0300 180 0028.
AbilityNet also runs TechShare Pro, Europe’s largest accessibility gathering, which attracts sponsorship from organisations including Microsoft, Google, Meta, Intuit and more. www.abilitynet.org.uk. The Charity’s Patron is Baroness Martha Lane-Fox.
About Citizens Online
Citizens Online works to ensure that no one is left behind in today's digital age. It supports people to develop digital IT skills, access devices and data. The charity runs a UK freephone helpline that anyone can call to get support. It also works with local service providers and funders to focus on changing digital inclusion from being a ‘bolt on activity’ to a way of working that is embedded in everyday best practice. The charity aims to make digital transformation more inclusive and reduce the risk of exclusion.
AbilityNet provides a range of free services to help disabled people and older people. If you can afford it, please donate to help us support older and disabled people through technology
Submitted by Annie Mannion on Sun, 26/05/2024 - 16:38
Would you, or someone you know, like to know more about how the online world enhance your life? A fresh range of short instructional videos aimed at boosting digital skills among older people will help.
AbilityNet and telecommunications company BT Group are working in partnership to help improve the digital skills of older and digitally excluded people across the UK.
As part of this project we are sharing simple digital tips in a new range of 'Bitesize Basics' videos, specifically designed to share step by step, straightforward digital advice with people over 65.
More videos will be added to the series soon, and you can view them all on the playlist on AbilityNet's YouTube channel.
Learn at your leisure
AbilityNet staff and volunteers have already been sharing their skills across the UK at a series of in-person workshops, but the videos enable the learning to expand beyond the towns covered in the project.
"We understand that not everyone can attend a workshop, so these easy to watch up to 10-minute formats offer a great way to watch and practice digital skills at your pace in the comfort of your own home or with friends in a group," says Rob McLean, Digital Inclusion Programme Officer at AbilityNet.
"Older people often face unique challenges when navigating the digital world, from learning new technologies to understanding internet safety. The short duration of these videos reflect a more relaxed learning pace, making digital education less daunting and more accessible," Rob advises.
Free webinar: How to get help with your digital devices
In this free webinar, expert speakers from AbilityNet and BT Group highlight how we can help with your tech queries and provide 121 support.
Each video focuses on key topics, from basic computer use to staying safer online, ensuring that learners receive targeted information without feeling overwhelmed.
This approach empowers fostering independence and confidence in using technology to stay connected, and enables more people to learn how to manage health information, and access essential services.
If you work in an organisation with clients who could benefit from learning about the digital world, please share the videos with them.
AbilityNet's Digital Skills project with BT Group is supporting people 65+ with getting online and using technology, such as:
- learning how to use email - make video calls - use online banking and book medical appointments
Sign up for Free BT Digital Skills sessions for people over 65 in your area. (Available to people in and around London, Birmingham, Glasgow, Edinburgh, the East Coast of Scotland, Newcastle, Cardiff and surrounding areas.)
Congratulations on a decade of service to AbilityNet
Submitted by Annie Mannion on Thu, 23/05/2024 - 16:11
It's Volunteers' Week coming up from 3 - 9 June 2024, and we are delighted to celebrate our wonderful tech volunteers who put so much into their role supporting older and disabled people to use technology and complete online tasks.
Some of our tech volunteers have been working with us for many years With incredible dedication, and it's with great pleasure that we share Long Service Awards with our long-term volunteers.
Two of those volunteers have just reached the 10 year milestone, having provided a decade of much-valued support so far in their region, as part of our free IT Support service. Here they are pictured with their award certificates:
Pat Maskell, Volunteer Coordinator and Tech Volunteer based in Cumbria
"I will be honest. Retirement was not something I looked forward to. Then I found AbilityNet and discovered not only a way of sharing some of the computer skills I had learnt, but also a reason to keep up to date with the ever developing technology.
"So many older and disabled people need help with their devices. Not training courses, just help to do what they are interested in in a Digital World. I discovered my raison d'etre.
"I know I can make a difference with the help of AbilityNet and the fantastic support I and all the volunteers receive from the team."
Colin Davies, Volunteer Coordinator and Tech Volunteer based in Dorset
"Since retiring I've taken on a number of voluntary roles but my time with AbilityNet has been the most fulfilling and longest lasting. There have been so many clients whose determination to master technology and get the most out of life has been truly inspirational," Colin says.
"The need to help the digitally disadvantaged has never been greater and the knowledgeable and dedicated team members past and present here in Dorset - to whom I owe a debt of gratitude - continue to do their best. Thanks are also due to the friendly and supportive management team under Sarah Brain who make the job so much easier. Here's to the next 10 years!"
With huge thanks to both Colin and Pat for their unflailing support of their clients in their region.
Our friendly volunteers are DBS checked and can assist you by phone, over the internet or at home. They offer one to one support tailored to you, at your pace.
Volunteers are able to help with most computer systems, laptops, tablets, smartphones and other smart devices such as Smart TVs, Alexa speakers and Google Home devices.
Free webinar: How to get help with your digital devices
Learn how technology can provide a helping hand to disabled people and older people.
Expert speakers from AbilityNet and BT Group highlight how we can help with your tech queries and provide 121 support.
Could you dedicate any time to helping older or disabled people in your community?
We're always keen to welcome new tech volunteers so if you're reading this and would like to get involved, please get in contact.
Some recent comments from our volunteers about what they enjoy about their roles:
"So rewarding, doing what I love and seeing people benefit, sometimes life changing, sometimes just making a client's life a bit easier, a bit more fun, a bit less isolated."
"I've done things out of my comfort zone. I get the support I need and reap the benefits of increasing my skills and confidence."
How well have the public sector accessibility regulations been applied?
Submitted by Robin Christopherson on Wed, 22/05/2024 - 14:37
The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations (PSBAR 2018) require public sector organisations to make their websites and mobile apps accessible.
The Regulations also dictate that an accessibility statement must also be published for each website and app, detailing any outstanding accessibility issues (and who to contact if there is a problem). Of course, it’s been the law to make websites accessible for well over a decade – and yet the vast majority don’t meet even the minimum level of accessibility (single-A compliance), whereas AA is actually the legal requirement (find out more about web accessibility guidelines and their three compliance levels of A, AA and AAA).
The reason for such an historically low level of compliance has almost certainly been due to the lack of enforcement of the law (the Equality Act 2010) to date.
As a disabled individual, it’s complicated taking a company to court over the inaccessibility of its website. It’s also risky as, here in the UK at least, if your legal fees amount to more than the awarded damages (assuming you are successful), then you have to pay those fees.
Remember that the damages awarded represent the level of discrimination experienced by the claimant as an individual user – and not the overall impact of an inaccessible website on every disabled visitor as a whole (so we’re not talking big bucks here). This means that you could end up out of pocket, even if you won. Class action (where a group of claimants get together) have been successful in the past, but we’re just not a largely litigious lot on the whole.
Is your legal knowledge is up to date? Our digital accessibility legislation training course has a particular focus on UK public and private sector organisations, looking at specific laws and legal cases, such as the Public Sector Bodies Accessibility Regulations. It has recently been unpdatedto to include European Accessibility Act (EAA).
This all changed with PSBAR. For the first time the legislation came with a clear remit and responsibility given to specific government bodies to report on – and potentially fine – organisations with non-compliant websites and apps.
The Central Digital and Data Office (CDDO) is the body charged with monitoring public sector websites and mobile apps for compliance with accessibility regulations. It recently published a report on the state of website accessibility in the public sector. It details how CDDO monitored websites and apps in 2020 and 2021, and the findings from that monitoring.
The CDDO states; “We have focussed on larger public sector organisations for our monitoring, especially central government (including agencies and arm’s length bodies), larger local government and central health organisations. This is a proportionate approach because of the higher impact of such sites and recognises the burden of extra coronavirus-related work across the public sector. We also found that generally smaller organisations did not have the capability or capacity to easily make fixes to their websites for accessibility issues.”
The government’s report card on the state of public sector accessibility
CDDO states; “Accessibility issues were found on nearly all tested websites. After sending a report to the website owner, and giving them some time to fix (normally 12 weeks), 59% had fixed the issues found or had short-term timelines for when the website would be fixed.”
This is quite a disturbing finding. After many, many years of legislation requiring organisations to make their websites accessible, almost all of the most important and highly visited sites of central and local government, for example, have basic accessibility issues that will be excluding disabled visitors.
The main issues found were:
Lack of visible focus - as you use the Tab key instead of the mouse to access links on a web page - affecting keyboard users
‘Parsing’ issues – where code hasn’t been written in a way that assistive technologies can access it (such as the ability for a blind user’s screen reading software to understand some uses of JavaScript, for example).
Wide use of PDFs – which are generally less accessible than web pages, and often do not contain information that helps assistive technology interpret the content.
These are all very basic requirements and it is clear that site owners needed an additional incentive to address them.
Spread the knowledge of the need for accessible content and disability inclusion to all staff with our eLearning options. For Higher and Further Education institutions, explore our cost-effective eLearning solution to train your staff in accessibility dos and don'ts.
Accessibility statements
Accessibility statements are a new requirement for public sector websites that were introduced with the accessibility regulations. These pages (that should be clearly linked to) should contain a summary of what is and isn’t accessible on the site, along with an easy way for disabled visitors to get support or provide feedback.
90% of websites monitored had an accessibility statement of some form, but only 7% of statements contained all required information. After the monitoring process, 80% had fully compliant accessibility statements, and only 0.5% had no statement at all.
“Accessibility statements contain contact information for the organisation. We use this to contact organisations when monitored. 20% of organisations did not respond to our contact, and we are concerned that users with accessibility issues will also get no response. Organisations must make sure that reports of inaccessibility are received by the right team, taken seriously and responded to within a reasonable timeframe.”
Many statements were written at the time the regulations were implemented (September 2018 for new websites and September 2019 for all remaining sites), but many are now out of date.
Organisations should regularly review the information on their accessibility pages and keep them updated.
PSBAR enforcement for website and software accessibility
Over the years I’ve often called for government to be proactive in enforcing the law when it comes to website and software accessibility – legislation that is so crucial to the millions of people with disabilities in the UK who, everyone would agree, have the same rights as everyone else when it comes to accessing digital information services.
Finally, with PSBAR, the legislation has been given teeth. The CDDO monitors websites and liaises with organisations to put right all outstanding issues.
More than that, the Equality and Human Rights Commission (EHRC) is another named government body in the process of enforcement; it is tasked with issuing fines where the process of retrofitting accessibility breaks down. Hooray!
PSBAR began its life as a directive of the EU and was enshrined in UK law before the advent of Brexit.
It’s a shame that the equivalent legislation covering all other sectors (the European Accessibility Act) will now almost certainly not make it’s way to the UK - a shame for the circa 14m people in the UK with disabilities wanting to do all those things online that everyone takes for granted.
But it's also a shame for the rest of the UK population who would benefit from the fact that accessible apps and websites are, unsurprisingly, easier to use for everyone.
Article updated on May 2024 and first published in January 2022.
9 ways to promote accessibility for Global Accessibility Awareness Day 2024
Submitted by Annie Mannion on Wed, 08/05/2024 - 18:13
Coming soon: the 13th annual Global Accessibility Awareness Day (GAAD) takes place on Thursday, 16 May 2024.
GAAD drives accessibility focus
GAAD offers a great opportunity to promote digital accessibility and inclusion within your organisation, and get people thinking about how tech can help transform the lives of disabled people.
Perhaps you're an accessibility champion trying to get your senior team to understand the importance of accessibility and need help to drive action? GAAD provides a focus for all.
Here are 9 ways you can bring digital accessibility to the attention of your organisation:
1. Download free factsheets about accessibility
Use GAAD as a way to enthuse your organisation about how they can help improve access for disabled people. Share our easy-to-digest range of factsheets that provide advice and information about how computers and other digital technologies can help people with a range of conditions and impairments.
Increase your confidence in meeting the accessibility needs of your diverse workforce (and customers!) by attending our Disability Awareness Training and offering it to your team. Learn from disabled people who share their experiences in our compelling set of courses.
Watch a taster of what you'll learn on the courses:
Feedback on our training includes:
"I found the demo of the screen reader really useful - amazing to actually see/hear from someone who uses one rather than just reading about the theory of the tools which don't get the messages across for me as well as today's session did." - attendee of the Removing visual barriers course
"I found Rina's authentic and open conversation about her experience really insightful and helped my confidence in how to work better with people with neurodiversity conditions,. Thank you!” - attendee from Beyond Green of the Removing neurodiversity barriers course
3. Use data to emphasise the benefits of improving digital accessibility
Check out AbilityNet's recent Attitudes to Digital Accessibility report. Its findings indicate that organisations generally fall into one of two categories: accessibility leaders and accessibility laggards.
The report used the AbilityNet Digital Accessibility Maturity Model (DAMM) framework to highlight its findings.
In advance of GAAD, share the Digital Accessibility Maturity Model across your organisation to help you understand your accessibility gaps:
Teach your staff about important accessibility and inclusion topics, including making your content accessible, accessible PDFs and ensuring Accessible Social Media, with AbilityNet's in-house training and eLearning.
In our Accessible Workplace modules, learn language dos and don'ts, and receive practical advice to avoid creating unnecessary barriers for disabled people including your employees and customers.
In our popular webinar on 17 April How can AI help disabled people? with Robin Christopherson MBE, Microsoft, and Headway the brain injury association we discussed the myriad of ways AI (Artificial Intelligence) can improve your life!
AbilityNet's expert speakers have lived experience of disability and can talk with enthusiasm and authority to inspire your teams. We offer engaging speakers on a variety of topics, for both GAAD and beyond.
GAAD helps shine a spotlight on disabled people and their needs. Put them at the heart of every project by getting a diverse range of user testers to regularly review your digital content and services.
Also, conduct an audit to delve into your current digital products to gauge where you can make improvements and, importantly, ensure you comply with current legislation.
AbilityNet is a charity that has been operating for more than 25 years, to help disabled and older people use technology.
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World Cup Hero Sir Geoff Hurst: 'Seniors should embrace technology'
Submitted by Annie Mannion on Tue, 07/05/2024 - 15:55
England football legend Sir Geoff Hurst is inspiring his generation to tackle technology head-on and learn to make the most of the digital world.
Alongside BT Group, AbilityNet has teamed up with the 82-year-old to surprise a senior walking football team, Bristol City FC, with a digital skills session, followed by a friendly kickabout.
The power of learning as a team
Sir Geoff participated in a session run by an AbilityNet trainer and supported by BT Group volunteers, showcasing how technology can enhance teamwork and streamline organisational tasks.
Jos Dennis, 68, from Bristol City FC walking football team said: "Keeping up with technology can be daunting and I've often struggled with knowing where to turn to for help.
“The digital skills session we attended with BT Group and AbilityNet was hugely valuable. Not only did I learn how to protect myself online, I also discovered how helpful it is to learn as a team and to share our experiences.”
"It was great to see participants understanding that they weren't alone," said AbilityNet's Rob McLean (pictured, with Sir Geoff Hurst) of the digital skills session.
Learn more about the session and Sir Geoff's campaign to encourage older people to embrace tech:
Free webinar: How to get help with your digital devices
Our free webinar on Thursday 6 June 2024 shared how technology can provide a helping hand to disabled people and older people.
Expert speakers from AbilityNet were joined by guests from BT Group to highlight how we can help with your tech queries and provide 121 support.
Quarter of older people receive multiple scam calls each week
The digital skills session took place as part of AbilityNet and BT Group’s goal to help reduce the UK’s digital divide.
Recent research by BT Group reveals that almost a third of over 65s (27%) are not confident with tech, and over half (57%) feel like technology is passing them by. The research also reveals that a quarter of over 65s receive multiple scam calls, emails or texts a week, with those aged 55-64 encountering more scams than any other age group. *
Sir Geoff Hurst said: “You can understand why a lot of people of my generation are fed-up with being talked down to about technology.
“We need to learn digital skills in a way that’s empowering, not belittling. That’s why this session from BT Group and AbilityNet with Bristol City FC’s senior walking football team around online scams was so valuable.
"I still receive scam emails almost every day, which can be worrying, and I know many older people feel the same.
“I use tech on a daily basis - it makes life so much easier - but I don’t need to know about TikTok dances or the latest trends. Like a lot of people my age, I need it for the basics.”
Don't patronise me
The research by BT Group also revealed that older people are sick of being patronised over tech.
When trying to learn new tech from someone, nearly a quarter (24%) of over 65s have felt worried about appearing stupid.
The same number reported having their confidence knocked by the person getting frustrated or impatient with them.
The BT Group research uncovered that despite challenges, a range of positive insights from tech adoption among older people.
Nearly half (45%) of over 65s have discovered new hobbies or interests online and 59% reported feeling more connected to family members.
Victoria Johnson, Social Impact Director at BT Group, said: “Tech has become so entwined in our daily lives and how we communicate, work, and connect with the world around us. Older generations shouldn’t feel left behind, especially since having basic digital skills can offer so much independence.
“We are thrilled to team up with World Cup legend Sir Geoff Hurst to inspire more seniors to participate in our digital skills sessions in partnership with AbilityNet. These sessions are part of BT Group’s purpose, We Connect for Good, which aims to tackle the UK's digital divide by empowering people with the knowledge, resources and confidence to live life in the digital world.”
See Sir Geoff Hurst's Hat Trick of tech tips
Free tech help for over 65s
If you are over 65, or if you know someone who is over 65 who would like to receive free, in-person or online digital skills advice, we're offering training sessions in locations across the UK including London, Birmingham, Glasgow, Edinburgh, the East Coast of Scotland, Newcastle, Cardiff and surrounding areas.
You can choose to set up or attend a group workshop or request a 1:1 session in your home.
Sessions are tailored to individual needs, and cover topics such as using a smartphone, staying safer online or getting to grips with the internet.
We've gathered together a selection of our free resources about how to boost your digital skills in older age, including advice about using apps such as the RingGo parking app, making video calls, and identifying and avoiding online scams. Access the resources:
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AbilityNet is working with BT Group to support people 65+ with getting online and using technology, such as:
Home phone services across the UK are changing – from older, less reliable copper wires to the newer fibre phone service. That’s why Virgin Media, alongside the whole industry, is updating its home phone services for all customers to make sure they are fit for the future. This is collectively known as ‘the 
What to expect during the switch over
Free webinar: Dementia, AI and simple tech tweaks to help - with Alzheimer's Society
The Rise of AI-Generated Fake News
Ask Silver (
If you're 65 years old or over, live in London, and are eager to improve your digital skills, AbilityNet can help!
Watch back our inspiring webinar from 10 July 2024 which shared how technology, including AI, can provide a helping hand to people with dementia or cognitive disabilities.
Both charities share a common mission: to bridge the digital inclusion gap and improve lives through technology, especially for disabled people. By combining resources, expertise, and passion, the joint charity will achieve even better results in boosting digital inclusion.
"We understand that not everyone can attend a workshop, so these easy to watch up to 10-minute formats offer a great way to watch and practice digital skills at your pace in the comfort of your own home or with friends in a group," says Rob McLean, Digital Inclusion Programme Officer at AbilityNet.
Each video focuses on key topics, from basic computer use to staying safer online, ensuring that learners receive targeted information without feeling overwhelmed.
It's 
Pat Maskell, Volunteer Coordinator and Tech Volunteer based in Cumbria
Colin Davies, Volunteer Coordinator and Tech Volunteer based in Dorset
GAAD offers a great opportunity to promote digital accessibility and inclusion within your organisation, and get people thinking about how tech can help transform the lives of disabled people. 
Check out AbilityNet's recent 
Teach your staff about important accessibility and inclusion topics, including making your content accessible, accessible PDFs and ensuring Accessible Social Media, with AbilityNet's in-house training and eLearning.
AbilityNet's expert speakers have lived experience of disability and can talk with enthusiasm and authority to inspire your teams. We offer engaging speakers on a variety of topics, for both GAAD and beyond.
Search our simple 'how to' guides to make your device easier to use.
Jos Dennis, 68, from Bristol City FC walking football team said: "Keeping up with technology can be daunting and I've often struggled with knowing where to turn to for help. 
“We need to learn digital skills in a way that’s empowering, not belittling. That’s why this session from BT Group and AbilityNet with Bristol City FC’s senior walking football team around online scams was so valuable.