A thank you letter from a happy client: "Wonderful AbilityNet tech volunteer sorted my Windows update and streamlined my computer systems"

A client of AbilityNet's ITCanHelp service (for older and disabled people to get free support with their computers and technology systems) wrote this lovely letter to thank volunteer Colin Hill who's helped her with Windows update issues, back ups, de-junking and more. We thought we'd share the love. 

January 2017

AbillityNet volunteer Colin Hill

Dear AbilityNet / ITCanHelp

Please accept my most sincere gratitude for your kindly support. Colin (pictured on right) has been marvellous. He came to my home and had a look at my computer as I had issues with a Windows update and needed some help - he was able to sort out the problems for me. 

He also installed an application to avoid to having too much junk on my PC, so it performs faster - and he showed me how to use this. He also synchronised my technology so that my larger and smaller computer work together.

Colin is now working remotely, connected into my computer from his computer, to fix a few more things, and we are getting on top of it all.

He has been terrific. I don’t have words to describe all his expertise and how wonderful he is with assisting me. Everything is now backed up for the first time and he's showed me how to do backups myself.

I can highly recommend AbilityNet as a great organisation to all disabled people. They have been magnificent, right from the person who registers your phone call to the people like Mr Hill and previously Karthik, to whom I give my most heart full, deepest thanks.

I also wanted to take the opportunity to say Happy New Year.

Thank you, Maria

Do you need tech help like Maria? click here for details on our ITCanHelp volunteer tech service. 

Read the story: My 20 years of service as AbilityNet volunteer.