Coronavirus: Suspension of AbilityNet Home Visit Service

After careful consideration AbilityNet has taken the decision to suspend our home visit service until further notice.  

Our network of IT volunteers provide free tech support to hundreds of people across the UK, enabling older and disabled people to make full use of their home technology. Many of our clients are in the most vulnerable group in terms of the possible effects of the virus, and our priority is to do as much as we can to keep them safe. We also need to be confident that our volunteers do not take unnecessary risks or undertake non-essential journeys.

Accessing our IT support remotely

Many of the people we support at home rely on their technology to keep in contact with the outside world, so this is not a good time for them to be left without our help.

The good news is that our volunteers already provide our services remotely, whether that is by telephone or through a trustworthy remote access service called TeamViewer. They can also use other free remote tools such as WhatsApp video call, Skype, FaceTime, Google Hangouts, Facebook Messenger and so on.

Our free helpline also remains open during office hours and we can also answer your queries by email or on Facebook or Twitter.

DSA and other AbilityNet services

AbilityNet also operates assessments for Disabled Students Allowances (DSA) in various locations around the UK, and has staff delivering accessibility and other services based in several offices.

These services and offices remain open for the time being, but we continue to check the advice of the UK Government and will announce any further decisions via the usual channels.

If students would prefer to complete their DSAs needs assessment via an online video call rather than visiting a centre in person this can be arranged, please mention this preference when you speak with our booking team.