Coronavirus: AbilityNet Home Visit Services

Please note: this page was last updated on 06 May 2021. We will continue to check the advice of the UK Government in relation to the steps we take toward returning to normal home visit services. We will endeavour to keep this page up-to-date, but for the latest information about our at-home IT (information technology) support services, and our in-person DSA (Disabled Students' Allowances) assessment services, please call 0800 048 7642 during UK office hours or email


When the pandemic began we took the decision to suspend our home visit service until further notice.

Our network of IT volunteers provide free tech support to hundreds of people across the UK, enabling older and disabled people to make full use of their home technology. Many of our clients are in the most vulnerable group in terms of the possible effects of the virus, and our priority is to do as much as we can to keep them safe. We also need to be confident that our volunteers do not take unnecessary risks or undertake non-essential journeys.

Accessing our IT support remotely

The good news is that our volunteers have been busy providing our services remotely, whether that is by telephone or through a trustworthy remote access service called TeamViewer. They can also use other free remote tools such as WhatsApp video call, Skype, FaceTime, Google Hangouts, Facebook Messenger and so on.

Remote support remains our preferred way of helping clients.  However, for those clients who cannot be helped remotely, as the vaccination programme rolls out and restrictions begin to ease there may be instances where a home visit can be arranged, these will be discussed when you make your enquiry.

Our volunteers will take all necessary precautions to ensure that both volunteer and client stay as safe as possible. 

Our free helpline also remains open during office hours and we can also answer your queries by email or on Facebook or Twitter.

DSA and other AbilityNet services

AbilityNet also operates assessments for Disabled Students Allowances (DSA) in various locations around the UK, and has staff delivering accessibility and other services based in several offices.

These services and offices remain open for the time being, but we continue to check the advice of the UK Government and will announce any further decisions via the usual channels.

If students would prefer to complete their DSAs needs assessment via an online video call rather than visiting a centre in person this can be arranged, please mention this preference when you speak with our booking team.