Charities support Scottish communities with the digital landline switch

AbilityNet and Neighbourhood Watch have partnered with BT Group to run a series of 'roadshow' events across Scotland to support communities with the upcoming industry-wide switch to digital landlines by the end of January 2027.

BT is inviting customers to switch to its new home phone service, Digital Voice, where calls are made over a broadband line instead of the older analogue system.

Visit a roadshow

UK Landlines are going digital by 2027BT Digital Voice roadshows are part of BT's commitment to support customers through the transition from traditional analogue landlines to digital ones. These roadshows will visit various regions across Scotland to help customers learn about what Digital Voice is, why the change is necessary, and how it will impact them.

The roadshows aim to ensure that everyone understands the simple steps required to make the switch and to address any questions or concerns they might have.

Chris Grant from AbilityNet commented: "We’re really looking forward to working with the team at BT Group and Neighbourhood Watch Scotland to facilitate these vital events. The switch is very simple and we’re here to support customers with that, and to try and remove any worries they may have."

Lesley Clark, Neighbourhood Watch Scotland (NWS) said: "Delighted to be working in collaboration with AbilityNet Scotland and BT to help reassure and support the digital landline switchover. NWS is committed to working closely with the public to create stronger neighbourhoods and safer communities."

Vicky Hicks, Senior Engagement Manager at BT Group, said: "We're pleased to partner with AbilityNet and Neighbourhood Watch Scotland to spread the word about the changes to landlines. By visiting rural areas in Scotland, we're ensuring our customers are well-informed and supported as they make the switch to digital landlines. We're here to support customers every step of the way."

Find out more about the Public Switched Telephone Network (PSTN) Switch and information on the roadshow events coming soon at: Everything you need to know about BT's Digital Voice 

You can also visit the BT Group website to learn about Digital Voice information events near you.

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