Unilever Accreditation Plus Certificate

Unilever logo

AbilityNet Accredited Plus logo with check-mark

AbilityNet accredited websites and apps have been tested by disabled users who can provide an authentic account of the issues that they encounter.

As well, as part of the accreditation process, expert accessibility testing is used to ensure that good accessibility practice has been followed.

Scope

The accreditation involved the following features and pages. The scope was agreed between Unilever and AbilityNet as a representative cross sample.

The expert accessibility testing scope included the following pages from the Unilever website on desktop and mobile:

  1. Header
  2. Footer
  3. Homepage
  4. Results, presentations and webcasts
  5. Dividend history
  6. Brands
  7. Contact us
  8. At a glance
  9. Media assets
  10. Unilever's Purpose video modal
  11. Our Nutrition Philosophy and Approach
  12. Cookies modal
  13. Privacy Preference Centre
  14. Light mode
  15. Brands transcript modal
  16. Cookie List

During user testing, participants conducted review and provided feedback on the website using different technologies, such as screen reader, keyboard, and screen magnification software.

Deliverables

WCAG Audit and Recheck

An expert consultant used WCAG 2.1 level AA to audit pages and raise conformance failures. The recheck involved reviewing the same issues to confirm that they had been resolved.

Diverse User Accessibility Testing 

An expert consultant facilitated user testing sessions. This was done with 6 participants who reviewed the pages for 1.5 hours each.

The participants included the following user groups:

  • Users with visual impairment, including low vision
  • Neurodiverse users
  • Hard of hearing
  • Users with mobility impairment 

Outstanding issues

One description list not semantically declared issue remains, which is with a third-party for resolution; Unilever are aware and will work with them to address it.

What does AbilityNet Accreditation mean?

AbilityNet Accredited websites have been tested by a broad network of genuinely representative disabled consumers who can provide an authentic account of the key issues they encounter. In addition, expert accessibility testing has been undertaken to ensure that good accessibility practice has been followed. Any issues identified during the review procedure have been subsequently resolved.

Websites are subject to change as updates and improvements are released. However, websites displaying this trust mark have committed to best practice in maintaining the highest levels of accessibility and usability after certification.

About the certification 

Please report any suspected misuse of this trust mark to accessibility.services@abilitynet.org.uk.  

This certificate is valid for 12 months from the date of the issue. 

5th December 2025
Amy Low
Chief Executive
AbilityNet 

About AbilityNet

AbilityNet is a UK charity specialising in digital accessibility and usability, providing a wide range of services including the development and implementation of corporate accessibility standards as well as diverse user testing and support for individuals through assessments and training.

Registered charity no. 1067673

Registered Office: Suite 33, Pure Offices Plato Close, Tachbrook Park, Leamington Spa, Warwick, CV34 6WE

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