Western Power Distribution Accreditation Certificate

This accreditation covers the following pages from the Western Power Distribution website on desktop and mobile: 

1. Homepage - https://www.westernpower.co.uk/
2. Contact us - https://www.westernpower.co.uk/contact-us
3. Power cut information and advice - https://www.westernpower.co.uk/power-cuts/power-cut-information-and-advice
4. Careers - https://www.westernpower.co.uk/careers
5. Live Power cuts map - https://powercuts.westernpower.co.uk/
6. How to report a power cut - https://www.westernpower.co.uk/power-cuts/how-to-report-a-power-cut
7. Report a power cut - https://www.westernpower.co.uk/power-cuts/report-a-power-cut/
8. Priority Services Register - https://www.westernpower.co.uk/customers-and-community/priority-services...
9. Connections online application form - https://www.westernpower.co.uk/connections-landing/connections-online-ap...
10. Connections landing - https://www.westernpower.co.uk/connections-landing
11. Power Cut Reporter App - https://www.westernpower.co.uk/power-cuts/power-cut-reporter-app
12. News & events - https://www.westernpower.co.uk/news-and-events
13. Search - https://www.westernpower.co.uk/search/power

The user testing covered key journeys on the website, including most of the pages above, as well as others.

What does AbilityNet Accreditation mean?

AbilityNet Accredited websites have been tested by a broad network of genuinely representative disabled consumers who can provide an authentic account of the key issues they encounter. As well as expert evaluation to ensure that good accessibility practice has been followed. 

Exceptions and known issues

Websites are subject to change as updates and improvements are released. However, websites displaying this trust mark have committed to best practice in maintaining the highest levels of accessibility and usability after certification. Any issues identified during the review procedure have been subsequently resolved with the following exceptions:

Desktop and mobile audit:

The following low priority items have been removed from scope for accreditation purposes.  

A low priority is defined as a minor issue or cosmetic issue. Something is wrong but it won't affect users too much. 

• Visual lists not marked up semantically
• Headings are used for styling purposes
• Visual headings are not marked up as such
• Heading structure is not logical
• Button position causes a non-meaningful sequence
• Calendar is not keyboard operable
• Interactive element is not operable with VoiceOver
• Page title is not descriptive of the form step
• Links receive focus multiple times
• Search results download links do not describe purpose
• Language is not defined
• Placeholder text used instead of label for input field
• Asterisk symbol does not have a legend
• Parsing errors
• Breadcrumb navigation is not correctly marked-up
• Input fields are missing autocomplete attributes
• Image of text is used instead of text in button
• Calendar is not dismissible
• Language of parts is not declared
• Filter results does not trigger status message

The outstanding items are still WCAG failures. However, following thorough testing, it is unlikely they will cause any significant barriers for users. 

User testing

As detailed on the Accreditation Board Summary documented on 29/09/2020, there are issues which do not require a fix for accreditation purposes. Therefore, all accreditation items have been addressed.

The following items have been removed from scope for accreditation purposes: 

• All low priority and additional issues from accessibility review 
• Users struggled with contrast and size of text  
• Path on where report damage is not clear 

As with those items outstanding from the audit report, none of the issues listed above were found to cause serious issues for the test participants. 

About this accreditation certificate

Please report any suspected misuse of this trust mark to accessibility.services@abilitynet.org.uk. 

This certificate is valid for 12 months from the date of the issue.

12th November 2020 

Gary Moore 

Chief Executive Officer 

AbilityNet

About AbilityNet

AbilityNet is a national charity specialising in digital accessibility and usability, providing a wide range of services including the development and implementation of corporate accessibility standards as well as diverse user testing and support for individuals through assessments and training.

Registered charity no. 1067673. Registered Office: Acre House, 11/15 William Road, London, NW1 3ER.