Accessibility User Testing and Inclusive User Research Services Brochure
Accessibility user testing and inclusive user research helps organisations understand how disabled people experience websites, applications and digital services.
Download our brochure to learn how AbilityNet delivers accessibility testing and user research that uncovers barriers, supports accessibility programmes and helps prioritise improvements.
What you’ll find in the brochure
Learn how we deliver our inclusive user research and accessibility testing services, and what you can expect when working with us.
- How user research identifies real barriers affecting disabled users
- How we help you prioritise the most important fixes
- How our team plans and delivers user research with you
- What you will get from an AbilityNet user research project
Download our brochure, available as a PDF (Portable Document Format) or Microsoft Word document, to understand exactly how our services work before deciding on your next step.
Why organisations trust AbilityNet
- Over 25 years’ experience in digital accessibility and inclusion
- Certified accessibility consultants and user research specialists, including people with lived experience of disability
- Independent advice from a UK charity, not tied to tools or automation
- Trusted by public sector, regulated and high‑risk organisations
What clients say
AbilityNet is our preferred partner - nothing is ever too intimidating or too much. I can't say how much I've learnt.
- Mimouna Mahdaoui, StepStone Group
Get your copy
Fields marked with an asterisk (*) are required. If the form does not display, email enquiries@abilitynet.org.uk and we will send the brochure to you promptly.
Frequently asked questions about accessibility user testing and inclusive user research
We've answered some of the questions we receive about our services and brochure (click to expand).
Accessibility user testing involves people with disabilities completing real tasks using your website, application or digital service. It helps identify barriers that may not be found through automated or technical testing alone.
A Web Content Accessibility Guidelines (WCAG) audit identifies compliance issues against recognised standards. User testing provides insight into how those issues affect real people and helps prioritise improvements based on user impact.
Inclusive user research helps organisations understand how disabled users experience digital services. The findings support better decision-making, improved user experiences and more effective accessibility improvements.
This brochure is designed for accessibility leads, user researchers, digital teams, customer experience teams, product owners and organisations looking to improve the accessibility of their digital services.
Yes. User research can provide valuable evidence alongside accessibility audits, helping organisations understand risk areas, prioritise remediation activity and improve accessibility outcomes.
AbilityNet works with organisations to define research objectives, recruit suitable participants where required, conduct testing and provide practical recommendations based on user experiences.
Prefer to talk it through?
If a short, exploratory conversation would be more useful, we’re happy to help you understand your options. This can be a no‑pressure discussion about where you are now and what typically helps next.
Speak to our accessibility consultants