AbilityNet's Impact Report 2025
Published February 2026
An amazing 98% of the thousands of disabled and older people AbilityNet supported last year told us they're now 'better able to use technology at home'! And 100% of our customer organisations tell us they now provide a better user experience as a result of working with us.
And what's more, in 2025 AbilityNet was able to:
- Open more than 800,000 digital doors in 2025 to improve accessibility and inclusion for people who are digitally excluded. We count digital doors as every instance of tech, digital skills and accessibility support; ranging from volunteer 1-2-1s, to factsheet views, to accessibility audit recommendations
- Deliver over 23,000 hours of free technology support via in-person visits, group sessions and online webinars
- Create £2.5 million in public benefit in our work to delete the digital divide
Download our Impact Report to find out more, and learn about all the other areas in which we've received and achieved 100%!
AbilityNet charity has continued our important work during 2025, including working with partner organisations like BT Group, Capgemini and Deloitte Reading, to delete the digital divide, and transform the lives of disabled and older people.
Find out more below about how AbilityNet is making strides in our goal to create a digital world accessible to all.
Key facts from AbilityNet's Impact Report 2025
Our impact on individuals
- 93% of clients expressed satisfaction with our services
- better able to use technology at home - 98%
- easier to manage day to day life- 89%
- greater participation in new activities - 86%
- more knowledgeable about tech - 94%
- increased confidence with tech - 92%
- more independent - 90%
- less stressed - 83%
- less isolated - 83%
“I have every confidence that when I have completed this adventure into the world of the computer I shall be in a better place.” - Free technology support client
Our impact on organisations
- 100% Provide a better user experience
- Customer satisfaction - 95%
- more knowledgeable – 97%
- learnt new skills – 97%
- more inclusive – 100%
- more empowered to design/develop with accessibility in mind – 100%
“AbilityNet has been integral to our journey from the very start, and we have used its excellent resources and training to inform and guide our journey.” - Andrew Billington, Edge Hill University
AbilityNet works with partner organisations to expand our reach and help as many disabled people and older people as possible.As part of the AbilityNet and BT Group partnership, in 2025 we shared high-profile awareness-raising campaigns with celebrity support for improving the digital skills and confidence of older people and disabled adults, including TV legend, Johnny Ball.
Find out more about AbilityNet's accessibility services and support options, including:
Download AbilityNet's 2025 Impact Report
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