AbilityNet Impact Report 2024

Published February 2025.

AbilityNet charity has continued our important work during 2024, making strides in our goal to create a digital world accessible to all. Sir Geoff Hurst, Moira Stuart and Linda Robson supported our work with BT Group - and an amazing 98% of the thousands of people we supported in 2024 told us they're now 'better able to use technology at home'.

Read our Impact Report, or listen to an audio summary, to find out more about our impact over the past year, including working with partner organisations to delete the digital divide, and transform the lives of disabled and older people at home, at work, in education and online:

By the way: We're always keen to learn about new technology so our audio summary was built using voice clones for AbilityNet's Mark Walker and his fictitious co-host, Gwen Bakewell - please let us know what you think of it.

Screenshot of page one of AbilityNet's Impact report 2024 - download document for full content

Key facts from our Impact Report 2024

Our impact on individuals

  • 94% of clients expressed satisfaction with our services
  • better able to use technology at home - 98%
  • easier to manage day to day life- 78%
  • greater participation in new activities - 71%
  • more knowledgeable - 91%
  • increased confidence - 85%
  • more independent - 84%
  • less stressed - 79%
  • less isolated - 74%

“Fantastic quick service which will make so much difference to this individual’s life, enabling independent living.” - Client whose service-user received free technology support

Access Impact Reports from previous years: 2023, 2022, 2021

Our impact on organisations

  • 97% Customer satisfaction
  • Provide a better user experience – 96%
  • more knowledgeable – 99%
  • learnt new skills – 97%
  • more inclusive – 89%
  • more empowered to design/develop with accessibility in mind – 95%

“AbilityNet is our preferred partner - nothing is ever too intimidating or too much...I can’t say how much I've learnt.” - Mimouna Mahdaoui, Social Impact, The Stepstone Group

Moira Stuart standing in front of a coach at Blenheim PalaceAbilityNet works with partner organisations to expand our reach and help as many disabled people and older people as possible.

As part of the AbilityNet and BT Group partnership, we shared high-profile awareness-raising campaigns with celebrity support for improving the digital skills and confidence of older people and disabled adults, from Sir Geoff Hurst, Moira Stuart, and Linda Robson.
Learn more about BT Group and AbilityNet

Find out more about AbilityNet's accessibility services and support options, including:

Learn more in the 2024 Impact Report downloadable versions:

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