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AbilityNet Impact Report 2024
Published February 2025
AbilityNet charity has continued our important work during 2024, making strides in our goal to create a digital world accessible to all - 98% of the people we supported in 2024 report they are 'better able to use technology at home'.
But that's not all! Learn more about our impact over the past year, including working with partner organisations and using technology to help delete the digital divide and positively impact the lives of disabled and older people at home, at work, in education and online.
Find out more about AbilityNet's accessibility services and support options, including:
AbilityNet's impact in 2024
You can now learn about the impact AbilityNet's work made by downloading our 2024 Impact Report:
Download an illustrated copy of AbilityNet's Impact Report 2024 [PDF]
Download a text-only version of AbilityNet's Impact Report 2024 [Word doc]
Download an audio summary of AbilityNet's Impact Report 2024 [MP3] and transcript [Word doc].
(NB We're always keen to learn about new technology and its possible value for older and disabled people, so this audio summary has been built using AI with voice clones for AbilityNet's Mark Walker and his co-host, Gwen Bakewell. It's a different way of communicating, so please let us know what you think.)
Key facts from our Impact Report 2024
Our impact on individuals
- 94% of clients expressed satisfaction with our services
- better able to use technology at home - 98%
- easier to manage day to day life- 78%
- greater participation in new activities - 71%
- more knowledgeable - 91%
- increased confidence - 85%
- more independent - 84%
- less stressed - 79%
- less isolated - 74%
“Fantastic quick service which will make so much difference to this individual’s life, enabling independent living.” - Client whose service-user received free technology support
Our impact on organisations
- 97% Customer satisfaction
- Provide a better user experience – 96%
- more knowledgeable – 99%
- learnt new skills – 97%
- more inclusive – 89%
- more empowered to design/develop with accessibility in mind – 95%
“AbilityNet is our preferred partner - nothing is ever too intimidating or too much...I can’t say how much I've learnt.” - Mimouna Mahdaoui, Social Impact, The Stepstone Group
AbilityNet works with partner organisations to expand our reach and help as many disabled people and older people as possible.As part of the AbilityNet and BT Group partnership, we shared high-profile awareness-raising campaigns with celebrity support for improving the digital skills and confidence of older people and disabled adults, from Sir Geoff Hurst, Moira Stuart, and Linda Robson.
Learn more in the 2024 Impact Report downloadable versions: