AbilityNet Impact Report 2021

Published March 2022

AbilityNet uses technology to impact the lives of disabled and older people at home, at work, in education and online. We offer a range of services, including student and workplace assessments, digital accessibility services, free online expert knowledge, a free helpline and free home support provided by a team of volunteers.

Reflecting on a year where technology played a vital role in keeping people connected, you can now learn about the impact AbilityNet made by downloading our 2021 Impact Report. 

Screenshot of page one of our impact report 2021

Key facts from our Impact Report 2021

Our impact on individuals

  • 93% Customer satisfaction
  • 81% better able to use technology
  • 76% easier to manage day to day life
  • 60% greater participation in new activities
  • 85% more knowledgeable
  • 84% increased confidence
  • 70% more independent
  • 74% less stressed
  • 62% less isolated

“I’m 82 years old, I live alone and need my PC to stay connected to the world. I’ve spent months struggling to resolve problems with my PC. Since being directed to your organisation my life has been changed.” - Client who received free technology support

Our impact on organisations

  • 94% Customer satisfaction
  • 96% better user experience
  • 100% more knowledgeable
  • 90% more confident
  • 94% more inclusive
  • 94% positive impact on engagement

“Thank you for a great introductory course which has enabled me to feel more confident in what I need to do to create accessible online content.” - Accessibility Services client

Learn more in the downloadable versions:


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