AbilityNet Impact Report 2020

Published February 2021

AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education.

We offer a range of services, including student and workplace assessments, digital accessibility services, free online expert knowledge, a free helpline and free home support provided by a team of volunteers.

Screengrab of page one of our impact report 2020

Key facts from our Impact Report 2020

Our impact on individuals

  • 94% Customer satisfaction
  • 82% better able to use technology
  • 78% easier to manage day to day life
  • 65% greater participation in new activities
  • 90% more knowledgeable
  • 86% increased confidence
  • 72% more independent
  • 79% less stressed
  • 68% less isolated

“John was patient, so patient... His voice was never one of exasperation but just kept quietly suggesting things... until at last I was confident.”

Client who received free technology support

Our impact on organisations

  • 94% Customer satisfaction
  • 100% better user experience
  • 93% more knowledgeable
  • 91% more confident
  • 88% more inclusive
  • 96% positive impact on engagement

“Everyone we've engaged with has been professional, clearly an expert in their area, and a pleasure to collaborate with.”

Accessibility Services client

Read more in the downloadable versions:

Default content