AbilityNet Impact Report 2019

Published February 2020

AbilityNet believes in a digital world accessible to all. We fulfill this vision by supporting people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. We also help organisations of all kinds to deliver digital services that are accessible to all.

We offer a range of services, including student and workplace assessments, digital accessibility services, free online expert knowledge, a free helpline and free home visits provided by a team of volunteers.

screengrab of page one of impact report

Key facts from Impact Report 2019

Our impact on individuals

  • 96% Customer satisfaction
  • 80% better able to use technology
  • 78% easier to manage day to day life
  • 67% greater participation in new activities
  • 86% more knowledgeable
  • 87% increased confidence
  • 76% more independent
  • 77% less stressed
  • 69% less isolated

“As a disabled person living alone there is no way I could have managed, AbilityNet are invaluable. I can’t imagine not having this wonderful service.”

Client who received a home visit from a volunteer.

Our impact on organisations

  • 94% Customer satisfaction
  • 90% better user experience
  • 88% more knowledgeable
  • 87% more confident
  • 86% more inclusive
  • 100% more diverse
  • 100% more ethical
  • 100% positive impact on engagement

“Getting it right simplifies things for all – it’s inclusive design.”

Accessibility Services client

Read more in the downloadable versions:

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