AbilityNet Impact Report 2023

Published February 2024

AbilityNet uses technology to impact the lives of disabled and older people at home, at work, in education and online. You can get support from our a range of services, including:

You can now learn about the impact AbilityNet's work made by downloading our 2023 Impact Report:

Download an illustrated copy of AbilityNet's Impact Report 2023 [PDF]

Download a text-only version of AbilityNet's Impact Report 2023 [Word doc]

Download an audio version of AbilityNet's Impact Report 2023 [MP3]

Screenshot of page one of AbilityNet's Impact report 2023 - download document for full content

Key facts from our Impact Report 2023

Our impact on individuals

  • 95% Customer satisfaction
  • 81% better able to use technology
  • 77% easier to manage day to day life
  • 59% greater participation in new activities
  • 85% more knowledgeable
  • 85% increased confidence
  • 76% more independent
  • 75% less stressed
  • 70% less isolated

“I was in a desperate mess with my IT, I found the service very supportive, extremely patient and ongoing tailored to my needs. It is good to know there is help out there.” - Client who received free technology support

Access Impact Reports from previous years: 20222021, 2020

Our impact on organisations

  • 98% Customer satisfaction
  • 100% provide a better user experience
  • 99% more knowledgeable
  • 97% increased confidence
  • 89% more inclusive
  • 100% work in a way that is more engaging of diverse employees and customers

“Really enjoyed the session. The trainer was knowledgeable and answered questions from the audience in a way that made the response engaging for everyone."
- An attendee of our Introduction to Digital Accessibility training course

Two older men on laptops with younger woman standing behind pointing at screenAbilityNet works with partner organisations to expand our reach and help as many disabled people and older people as possible.

As part of the AbilityNet and BT Group partnership, we have captured our knowledge and insight about the needs of our clients, for policy makers and campaigners. Learn more in our Research paper: Low digital skills households and the path to digital inclusion.

Learn more in the 2023 Impact Report downloadable versions:

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